Re: Poor TIFF Performance (Regardless of Default App)

This almost sounds like there is something related to the network that is
involved.
I'd be tempted to see if the problem occurs when one of the P/Cs in question
is disconnected.
(It may go away, or actually occur more frequently)
Failing that, How about such things as the indexing service (Try disabling
it)
Or, the hive cleanup utility.
I'd also try setting any antivirus scanner/etc to not look at tiff files,
and see if that makes any difference.
Try using IrfanView. It may not be subject to the same problem. (I say this
because I occasionally see the picture and fax viewer slow down when opening
a file that has just been placed in a folder.)



But we have a problem with TIFF files. Certain (seemingly random) users
have to wait about 2-3 seconds to open up ANY TIFF. Office Picture Manager

<RLR>; "PC" <RLRPC@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:3528272B-B9BF-46A8-9E8C-103463FBFABD@xxxxxxxxxxxxxxxx
Thanks for responding, Chuck.

To address some of your questions about our environment:
It does not matter if the file is local or on our (Gigabit) network.
McAfee VirusScan Enterprise is enabled and
identically-configured/controlled
on all our computers so although it is a consideration there is no
variable
amongst the desktops.
These computers are all HP dc7700 Business Desktops and have 2GB RAM and
users have a hard time figuring out how to utilize >1GB at any one time.
They have Core 2 Duo E6600 CPUs, Gigabit NICs... pretty beefy.
All have Office 2003 Professional with identical updates (I push via WSUS
3.0).
I have a script which runs a defrag and temp file cleanup daily at about
3:00am on each computer.
I allow the users to determine the default app as they prefer. They
typically opt for Windows Picture and Fax Viewer or Office 2003 Picture
Manager.

Windows color compensation... I might be overlooking the obvious, but are
referring to ICM profiles or anything like that?

Hope that helps. Thanks again.

Matt


"Chuck" wrote:

Since Tiff files are quite large--
Are they local files on the P/C that is opening them?
Is any sort of antivirus or malware program scanning them as they are
opened?
Since on opening, they may be buffering to disk, due to size, how much
free
space is available in such things as swap and the working directories
used
by the apps?
Are different versions of office involved?
Is there a hardware difference, such as SATA vs ATA or even USB that
might
have an effect?
Have the hard drives been defragged recently? How about cleaning out the
temp directories?
What app is set (by default) to open Tiff files?
Is windows color compensation set the same way on the different
machines?


<RLR>; "PC" <RLRPC@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:5738D04F-9570-41B2-A10C-7904EADA3C2A@xxxxxxxxxxxxxxxx
I at least believe this is a very different problem than what I've
found
elsewhere in Newsgroups and through Googling about it...

I'm in IT and have about 80 users. Not all users are affected in this
way
but there's little variation between each user's computer when it
comes to
installed software and configurations since I lock things down fairly
tight.

But we have a problem with TIFF files. Certain (seemingly random)
users
have to wait about 2-3 seconds to open up ANY TIFF. Office Picture
Manager
(2003), Windows Picture & Fax Viewer, Paint... it will not matter
which
program I set as default.

I've tried the OIS catalog bit with Office Picture Manager - no
difference
whatsoever.

These are very beefy dual-core computers and opening these TIFFs
should be
instantaneous for everyone, not just 95% of my users.

Photoshop users are unaffected with the problem.

Any suggestions/help is appreciated.

Matt





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