Re: blue screen stkop:0x00000024,0x00190203,0x82352238,0xc0000120,

Did you buy the computer new or seconds hand?

Some Dell computers have a hidden partition containing a backup copy of the operating system and some rely on recovery disks. That is why I am asking about the model. When you try to boot you may see a reference to Emergency Recovery. If you see this then by pressing the relevant key during the boot it allows you to restore the operating system to factory settings. This wipes everything from the drive,. i.e. programmes and data, but gives you a working computer.

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Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


fifteenacrewoods wrote:
its a desktop, sorry but i am not where the computer is right now, it
is 3 years old, is it possible to just somehow format and then
install xp? if so, how do i do this with no comand promt or way to
tell it to formatt? i have been looking on the how to format windows
at the microsoft site & there is a download for xp set up disks so do
u think if i downloaded thease, and then loaded them into the sick
machine, that i might either be able to just format & go from there?

Is the Dell a laptop or desktop? With the model number I can locate
the Manual?

How old is the computer?

The normal to run chkdsk would be from the Recovery Console but you
cannot use that method with a Dell.

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

fifteenacrewoods wrote:
ps: no i dont have anything on it that i need to keep

"Gerry" wrote:


Try Last Known Good Configuration?
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

What is the Dell model?

Do you have important data on the drive you need to recover?

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793935.aspx

0x00000024: NTFS_FILE_SYSTEM
A problem occurred within NTFS.SYS, the driver file that allows the
system to read and write to NTFS file system drives. There may be a
physical problem with the disk, or an Interrupt Request Packet
(IRP) may be corrupted. Other common causes include heavy hard
drive fragmentation, heavy file I/O, problems with some types of
drive-mirroring software, or some antivirus software. I suggest
running ChkDsk or ScanDisk as a first step; then disable all file
system filters such as virus scanners, firewall software, or backup
utilities. Check the file properties of NTFS.SYS to ensure it
matches the current OS or SP version. Update all disk, tape backup,
CD-ROM, or removable device drivers to the most current versions.
Source: http://aumha.org/a/stop.htm


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

fifteenacrewoods wrote:
dell desktop, no recovery disk, i can't reboot, all that happens
is i get this blue screen wont let me start in safe mode or
anything else, can i format this computer? or is it history? i a
have a xp upgrade cd, was wondering if i put that in and boot up??
please someone help, single mom can't afford new computer

.

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