RE: computer freezes after inactivity

I have copies of the onecare results if you want them

"hamaneggs" wrote:

okay here are the error messages i found:

These were in Application



Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 4/13/2008
Time: 1:24:48 AM
User: N/A
Computer: HAMANEGGS
Description:
Fault bucket 686628912.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 36 38 36 36 32 38 39 31 68662891
0010: 32 0d 0a

2..
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 4/13/2008
Time: 1:24:44 AM
User: N/A
Computer: HAMANEGGS
Description:
Hanging application iexplore.exe, version 7.0.6000.16640, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 37 re.exe 7
0020: 2e 30 2e 36 30 30 30 2e .0.6000.
0028: 31 36 36 34 30 20 69 6e 16640 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000




none in security

these were in System....the DCOM error is in there quite a few times


Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 4/15/2008
Time: 12:23:06 PM
User: NT AUTHORITY\SYSTEM
Computer: HAMANEGGS
Description:
The server {C7E39D60-7A9F-42BF-ABB1-03DC0FA4F493} did not register with DCOM
within the required timeout.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



Event Type: Error
Event Source: BROWSER
Event Category: None
Event ID: 8032
Date: 4/13/2008
Time: 12:35:42 PM
User: N/A
Computer: HAMANEGGS
Description:
The browser service has failed to retrieve the backup list too many times on
transport \Device\NetBT_Tcpip_{216CA14B-D507-42D6-853B-23799C309515}. The
backup browser is stopping.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 40 00 00 00 @...



Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 29
Date: 4/10/2008
Time: 3:49:35 PM
User: N/A
Computer: HAMANEGGS
Description:
The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible. No
attempt to contact a source will be made for 14 minutes. NtpClient has no
source of accurate time.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: MRxSmb
Event Category: None
Event ID: 8003
Date: 4/10/2008
Time: 8:14:01 AM
User: N/A
Computer: HAMANEGGS
Description:
The master browser has received a server announcement from the computer
JIMTHEBULL that believes that it is the master browser for the domain on
transport NetBT_Tcpip_{216CA14B-D507-42D. The master browser is stopping or
an election is being forced.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 03 00 4e 00 ......N.
0008: 00 00 00 00 43 1f 00 c0 ....C..À
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........



now I will continue with your last response and go through the cleaning
steps.






"nass" wrote:


Hi,
Please follow the instructions on how to get the error messages that will
help us in troubleshooting your issue and then run a scan from the links
provided.

"hamaneggs" wrote:

Well nass and leonard, while keeping the task manager open yesterday, of
course it never froze. So last night, I closed all programs and left the task
manager open. When I got up, I had the dreaded blue screen(and this isnt the
first time) saying windows had detected something and shut down and to remove
newly installed software ,hardware, blah blah blah. So now what. And i
checked and samsung has nothing to download for this product.

"nass" wrote:



"hamaneggs" wrote:

I use Windows XP home version with service pak2. I can no longer get up and
fold a load of laundry without returning to find that the computer screen is
froze. Nothing works, not even ctrl,alt,delete so I have to shut off the
computer to reboot. I have used all the maintenance tools that Windows
provides and ran McAfee scans and still the problem exists. I have removed
all unwanted programs. Now this started after I installed my new
SyncMaster220wm monitor that I received at Christmas. I did find an update in
Windows Update for this hardware and installed it but that didn't solve the
problem either. I had to turn off my energy saving scheme also because there
was no response when I touched the mouse. Sometimes it comes on after standby
and sometimes not. I don't know if turning off the computer constantly to
reboot is harmful but it is aggravating. Please help if you can


Never ever install an updates for drivers from Microsoft updates for
another vendor hardware, best if you update from the hardware vendor website!.

What the screen saver settings and your Power options set to?.


Have a look in the Event Viewer and send us the error messages you will see
there in your next post:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us


Go through these cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm

Scan for viruses with an up2date Anti-virus software (full scan).

Run disk clean up and then run this command:
sfc /scannow

HTH.
nass
---
http://www.nasstec.co.uk


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