Re: Explorer.exe causing 100% cpu utilization, need to re-install

Gerry, the problem has just occurred when I opened a Word 2000 doc. Many
times its the opening of a Word 2000 or Excel 2000 file that causes this; any
possibility of a problem with these products?

Now that I've got the 100% cpu utilization, what am I looking for in Process
Explorer when I right-click explorer.exe? Which tab and what info will
direct me to the possible cause as you previously described it?

Thank you.

P.S.: I don't know why, but even though I check "Notify me of replies" I
don't get any notice.

"Gerry" wrote:

Jeff

Let's not try to cross bridges before we have to. The problem may well
not be anything to do with your copy of explorer.exe.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Jeff wrote:
Thanks, Gerry. I've been using Process Explorer for a few months and
it's a great tool, but your suggestions had not occurred to me, so
I'll dig deeper.

If it turns out that explorer.exe is simply broken, is there a
Microsoft website where it can be downloaded and installed over my
existing explorer.exe, or is it not that simple due to explorer.exe's
integration into many XP functions?

"Gerry" wrote:

Jeff

Instead of looking in Task Mamager try Process Explorer. CPU usage
relating explorer.exe in Task Manager may relate to a subsidiary
process where explorer.exe is acting as the parent. Thus in Process
Explorer just I had Process Explorer and Teatimer showing CPU usage
which then got repeated in explorer.exe. However, explorer.exe acts
as parent for any number of processes and you may need to dig deeper
to find the cause of the CPU usage.

For further information about Process Explorer see here:
http://www.microsoft.com/technet/sysinternals/SystemInformation/ProcessExplorer.mspx

A new addition to Process Explorer is that you can now right click
on a process and search Online for relevant information.

You should have a system disk. Read the User guide to see what you
need to do to get one. Start here:
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-58646

However, your CPU problem will not I suspect be resolved by
reinstalling Windows XP. You can virtually never confirm you do not
have spyware.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Jeff wrote:
Greetings,

My environment is Windows XP SP2 with Word and Excel 2000. At
random intervals my cpu goes to 100% utilization, with explorer.exe
at 75% or more. This often happens when I open a Word document or
Excel spread***, but it also happens during other regular
non-cpu-intensive work. I have tried every fix I have found online,
but to no avail. I have confirmed that this isn't spyware. I
conclude that explorer.exe is broken and presume the only solution
is to re-install it. How is this done? I haven't found any
reference to this online, which is amazing. Please note my
Thinkpad T43 did not come with an XP CD, so I cannot re-install
explorer.exe from that, nor format and re-install XP (I will live
with the problem before doing this, so please don't suggest this).

Thank you.

Jeff



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