Re: Reformating hard drive
- From: "Ken Blake, MVP" <kblake@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sun, 30 Dec 2007 10:14:58 -0700
On Sat, 29 Dec 2007 21:08:00 -0800, frustrated
<frustrated@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
My computer is a custom built computer. I bought all the hard ware and
software individually and had it custom built so no it did not "come" with it
on it. My computer was built from scratch to begin with. I once had the disc
but cannot find it somehow it must have gotten lost in one of my many moves
over the last several years.
My computer has been getting viruses despite my firewall, antispyware and
antivirusware.
Then you are either using poor-quality security software, not keeping
them up-to-date, not practicing safe hex, or all three.
It is slow it keeps freezing up and I'm constantly having to
reboot my computer. I have tried many things already but still cannot get my
computer totally cleaned so now I am ready to reformat my hard drive and
start with a clean slate,
If you do that without finding out what the problems are, and what
caused them, you will undoubtedly repeat the behavior that caused the
problems and quickly find yourself back in the same situation. I am
hardly ever in favor of doing this, but it's your choice of course.
I just can't do it without having all of my
software discs especially my Windows XP Pro disc and I really don't want to
spend the money to buy it again if I don't have to.
Regarding your application software, whether you can get replacements
depends on what the software is and who manufactured it.
Regarding Windows, whether you can get a replacement or not depends on
whether it's OEM or not. Reread what I posted in an earlier message in
this thread:
If your copy of Windows is an OEM version (computers that come with
Windows pre-installed have OEM versions, but also some people buy and
install OEM versions themselves), Microsoft will not help you. You
need to contact the OEM to find out how to reinstall, or to buy a CD
from them.
But if it's a retail CD, contact Microsoft. You may be able to get a
replacement CD at a nominal cost. Look here:
http://support.microsoft.com/kb/326246/en-us
"frustrated" wrote:
I am trying to reformat my hard drive but cannot find my CD-ROM for Windows
XP-pro. I do not want to go any further until I have the program disc? Does
anyone know how to get intouch with the microsoft company to see if I can get
a copy of the disc so that I do not have to re-purchase all the software? I
have heard it can be done but cannot find their contact information on the
main website. I tried sending an email but it got sent to hong kong and they
replied that they could not help me. How do I get a hold of these people for
a new disc?
--
Ken Blake, Microsoft MVP Windows - Shell/User
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