Re: Restore Question....

When I checked what updates were availible for my computer this is what I
found:

High Priority:
- Microsoft .NET Framework 1.1 Service Pack 1
(I looked at my update history and this update failed to install, I didn't
try to install it again....yet, don't know if I should?)

Software, Optional:
- Update for Microsoft .NET Framework 3.0: x86
- Remote Desktop Connection (Terminal Services Client 6.0) for Windows XP
- Microsoft Base Smart Card Cryptographic Service Provider Package: x86
- Windows Media Player 10

Hardware, Optional:
-Microsoft, Other Hardware- HID Non-User Input Data Filter

Should I try to download and install all the updates, or just the High
Priority (it is the one that failed to install)?
--
Please help...technologically impaired! LOL


"Gerry" wrote:

Cheryl

Print off a copy of the link:
http://support.dell.com/support/edocs/systems/opsx260/en/ug/findinfo.htm#1163594

They can then see you that you know what they should have provided.
Don't discuss it with anyone other than the Manager.

In Start, Control Panel, Automatic Updates uncheck Automatic and check
"Notify me but don't automatically download or install". When notified
commence the process by selecting Start, Help and Support, Keep your
computer up-to-date with Windows Update and opt for a Custom install.
Other users will get a pop up but are not forced to respond.

Now go online and try Start, Help and Support, Keep your computer
up-to-date with Windows Update and opt for a Custom install. Are you
offered any updates? Do they download and install?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



CrankyCheryl wrote:
I bought the computer from a local large Computer Liquidation store,
not online.
If I click on Microsoft .NET framework 2.0 there is a change/Remove
button. When I click on this it brings up a box to select repair or
uninstall. It doesn't matter which option I choose, I get an error
message that says: Patch package cannot be opened, verify that it
exists, verify that you can access it, verify that it is a valid
Windows Installer Patch Package.
I also just noticed that if I try to open the settings for my Norton
Fire Wall to configure it, I keep getting Script Errors, so I've
switched to using my Windows Fire Wall.
If I have enough information saying that they are required to provide
a means of reinstalling WinXP, then I'm going there tomorrow to see
what I can do.

Did you buy computer at a local store or online? You would be able to
challenge the manager with the list from the link I provided.

"Yes, the updates are listed in my Add/Remove Programs."

Place the cursor on an update in the list and double click. Does a
Remove button appear? What happens if you click the Remove button? Do
you get an error message?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


CrankyCheryl wrote:
The only thing I received when I bought this mini tower is an
express service code, service tag, and a product key.
Yes, the updates are listed in my Add/Remove Programs.

Cheryl

Are you absolutely sure that none of these items were given to you
when you bought the computer:
http://support.dell.com/support/edocs/systems/opsx260/en/ug/findinfo.htm#1163594

Are the Windows Updates listed -Start, Control Panel, Add / Remove
Programs, Change or Remove Programs?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~




CrankyCheryl wrote:
Grrrrr! Computer Rage!! It just took me 15 minutes to type my
reply and when I clicked on "Post Reply" it brought me to "Page
Expired" and didn't post my reply!
Deep Cleansing Breathes!!! That's better.
OK, I'm actually not sure if the updates are corrupt or not, I
just know they can't be removed with Add/Remove Programs. My
husband thought he'd pretend he knew what he was doing and tried
to uninstall Microsoft .NET Framework after he read something
about it being for developers, he thought it might be slowing
down my computer. Windows Update downloaded versions 1,2 and 3
with service packs and hotfixes. When he couldn't uninstall them
I tried to use the repair feature to make sure he hadn't screwed
up the programs, but it tells me that the patch package cannot be
opened, to verify that it exists, and to verify that it is a
valid Windows Installer Patch Package.
You kind of lost me with the event viewer, there are dozens of
entries in there, alot of them from the problem I just had with my
HP all-in-one printer, every time I restarted Windows the Windows
Installer would pop up trying to install "Scan" (Scan.msi) and no
matter how many times I clicked cancel it would keep trying. I had
to use Ctrl-Alt-Delete to get it to stop, so I unistalled my
printer and reinstalled it.
There is an error repot in here that I'm not sure about, the
source is "Loadperf":

Event Type: Error
Event Source: LoadPerf
Event Category: None
Event ID: 3001
Date: 10/10/2007
Time: 1:20:42 PM
User: N/A
Computer: CRANKYCHERYL
Description:
The performance counter name string value in the registry is
incorrectly formatted. The bogus string is 4922, the bogus index
value is the first DWORD in Data section while the last valid
index values are the second and third DWORD in Data section.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 3a 13 00 00 b0 12 00 00 :...°...
0008: b1 12 00 00 97 02 00 00 ±...-...

And below that:

Event Type: Warning
Event Source: LoadPerf
Event Category: None
Event ID: 2006
Date: 10/10/2007
Time: 1:20:42 PM
User: N/A
Computer: CRANKYCHERYL
Description:
LastCounter and LastHelp values of performance registry is
corrupted and needs to be updated. The first and second DWORDs in
Data Section are the original values while the third and forth
DWORDs in Data Section are the updated new values.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: b0 12 00 00 b1 12 00 00 °...±...
0008: ae 1e 00 00 af 1e 00 00 ®...¯...

I don't know what these are.
Another reason I'd like to start fresh is I recently paid to use
one of those registry cleaners, only to find out that they are
very dangerous to use and nobody should mess with their registry
unless they have a very clear understanding of it. My computer
hasn't been running as well as it used to and I wouldn't know
where to begin to find out if that program screwed something up.
(RegCure)
I bought the computer from a local retailer and I'm in Canada. The
guy from the store said they had an agreement with Microsoft for
preinstalling WinXP on their systems, wouldn't they have to
provide a means of reinstalling if necessary?

How do you know your Windows Updates are corrupt?

What Error / Warning reports ( if any ) appear in the System log
in Event Viewer when you last booted the machine?

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last
boot. No Information Reports or Duplicates please. Indicate
which also appear in a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the
meaning of the error, information regarding Event ID, Source and
Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which
you should double click for further information. You can copy
using copy and paste. Often the link will, however, say there is
no further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes
only)

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and
close Event Viewer.Now start your message (email) and do a paste
into the body of the message. Make sure this is the first paste
after exiting from Event Viewer.

Did you buy the computer at a local store or off the internet?
Are you living in the USA?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


CrankyCheryl wrote:
I bought the computer in July of this year. The lack of a CD has
become an issue because I have Windows updates that have become
corrupt and I have no way of removing them. Add/Remove Programs
won't remove them, and I have looked for and tried the "fixes" I
found on the Microsoft/Windows web site and they haven't worked.
About three weeks ago I tried to use the System Restore feature
to restore to my "Brand New" restore point that I created when
I got the computer, but it kept failing. By the time I figured
out why it was failing (I needed to remove the protection on
the Symantec Automatic Update for my Norton Anti-Virus) two
whole months of restore points had disappeared, so I had lost
"Brand New". All the restore points that are left are from
AFTER my computer had installed the updates and my problems
can't be fixed.

Cheryl

How long ago did you buy the computer?

Why has the lack of a CD become an issue?

http://support.dell.com/support/edocs/systems/opsx260/en/ug/index.htm


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

CrankyCheryl wrote:
I know this Dell wasn't "new", it is an OptiPlex SX260 and
they've been around for a while....it wasn't advertised as
being refurbished, so it may never have been used before, but
it's been sitting around for a few years waiting for someone
to buy it. I bought it from a large Computer Liquidator
Store. I called the store about needing to restore and he
said they have an agreement with Microsoft for pre-installing
WinXP on their pc's and providing a valid, legal product key,
but they don't burn off copies. He even admitted that they
may have deleted the hidden partition when they pre-installed
WinXP.
Oh yeah, I forgot the last time to give you my pc info:
Dell OptiPlex SX260
Windows XP Home Ed. version 2002
Service Pack 2
512 MB of RAM
2.66 GHz

On Sun, 14 Oct 2007 08:48:00 -0700, CrankyCheryl
<CrankyCheryl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

I was just reading a thread in this newsgroup about doing a
full system restore and I was hoping to clarify a few
things. Here is what I read:
.