Re: Obtaining a Hotfix from Microsoft

Thanks Gerry, I already received the hotfix from Microsoft, and with no need to fork over $59 and then hope someone else will decide that yes, you really are entitled to receive that hotfix free of charge.

M and D

"Gerry" <gerry@xxxxxxxxxx> wrote in message news:%23T4Z4ag0HHA.5884@xxxxxxxxxxxxxxxxxxxxxxx
M & D

This bit is the relevant part of the KB Article.

Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support
costs will apply to additional support questions and issues that do not
qualify for the specific update in question

I was provided with a Hotfix free of charge for a generic OEM copy after
telephoning Microsoft UK! However, you should check the Hotfix is not
included in a later Windows Update before making the telephone call.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



M and D wrote:
Well whadaya know - I got an e-mail with the hotfix within a few
hours. Thanks!

M and D

"M and D" <m.and.d@xxxxxxxxxxxx> wrote in message
news:etidnf-lYITW_zbbnZ2dneKdnZydnZ2d@xxxxxxxxxxxxxx
I'll try that and report back with the results.

M and D

"TaurArian [MS-MVP]" <taurarianREMOVECAPS@xxxxxxxxx> wrote in message
news:u15o7tM0HHA.5380@xxxxxxxxxxxxxxxxxxxxxxx
Could try:
Hotfix information request
https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1410&WS=hotfix

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TaurArian [MS-MVP] 2005-2008 - Australia
====================================
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"M and D" <m.and.d@xxxxxxxxxxxx> wrote in message
news:mLidnbA6yscVLTfbnZ2dnUVZ_oCvnZ2d@xxxxxxxxxxxxxx
I have the issue described in "Sounds do not play after you resume
Windows from hibernation on a computer that is running Windows XP
Service Pack 2". This is KB892559.

The article states: "A supported hotfix is now available from
Microsoft...contact Microsoft Product Support Services to obtain the
hotfix...visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support.";

As you can see, this is a generic 'Contact Us' page. Apparently, I
am only able to "Contact a support professional by phone or e-mail
for help" if I purchased the product separately, otherwise I have to
contact my OEM.

Here's the problem: My OEM (Dell) says it does not supply or support
Windows hotfixes - I have to get them from Microsoft. But Microsoft
won't even talk to me unless I pay them $59.00.

Rock? Hard place?

How do I get this hotfix? I'll stop using Hibernation before I'll
pay 59 bucks. Thanks for your help.

M and D


.

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