Re: bad_pool_header Blue Screen Upon Start Up

Nass

The OP said "Now, I get the message at start up and cannot use the computer. I tried going to safe mode but I was unable to do a system restore." This statement is ambiguous.

Thanks for confirming my thoughts about slipstreaming. Your point about Clean Boot is taken. I think on reflection it's an option I need to mention earlier rather than later.

--

Regards.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


nass wrote:
"Gerry Cornell" wrote:


Nass

As I understand the computer does not boot! The Windows XP CD is pre
SP2 and SP2 was downloaded. Would a slipstreamed CD be needed to
boot? If so would the OP be able to implement Symantec instructions
having booted using the CD?


--

Regards.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~




Hi Gerry,
Bear in Mind the OP said " I can't do a system Restore in Safe Mode",
so he/she was able to log in Safe Mode successfully!.
Answering your Q, Yes the OP should slipstream SP2 to the CD if
intended Repair/install.
But He/She must try this first:
The clean Boot to eliminate other possbilities like Hardware,
Software: http://support.microsoft.com/kb/310353

-- The OP problem could be an Overheated Laptop setting on a desk?
without a stand to circulate the Air around and cool down the Laptop
temperature. -- An installed Flash drives/cards, NIC Card, Wireless
Card, printers, CD writers...etc.
Normaly the Bad_pool_header indicated a bad system File Strcture, or
application is runing as an Admin or a user on the machine and having
some trouble to initiate start up or log in.
Also sometimes turning the Indexing services can help reduce or rid
of the issue, so if by going to the services and Disable the Indexing
services can help.
-- If the OP can log in and I assume He/She can hence can't perform a
system restore which been blocked by Norton I presume? should look
for Error messages in the Event Viewer and double click them to get
more Info about the Application, or the Hardware causing it.
-- If all wasn't of help then HDD going bad, so checking for the
health of the Hard drive by downloading the diagnostic tool will
eliminate the HDD then we proceed to test the Memory if it is bad or
need repositioining in their slots.
Don't forget only the OP know what installed on His/Her
Laptop/system, all been said is merely a guess until now!.
And also the OP mentioned he/she bought a new Norton version instead
of renewing the Old one which lapsed, so I assume he/she installed on
the Old version or if he/she done an uninstall for the Old one then
installed the new version still dark to us?.

HTH.
Regards,
nass
-----
www.nasstec.co.uk

.

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