Re: SysRestr fails even as Admin-SafeMode - concurrent Office-Open



Hi,

Does System Restore function correctly now?

How to test System Restore:
http://bertk.mvps.org/html/tips.html#HowToTest

--
Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org

shieldvulf wrote:
haHAH!

Not only did uninstalling the offending security update work, but
simply uninstalling HP Photo and Imaging Software fixed one of my
machines. I am content witth this solution!

My thanks to Carey for putting me on the scent!

shieldvulf

Let's see now . . .

I installed the latest hp Image Zone (which is v 1.5, by the way,
not v 5 as one of your recommended documents suggest.), did the
regedit, and shut down the offending Verclsid.exe. The affected
machines DO both have local hp printers with card slots, so I was
hopeful, but no dice. I'm still getting the same behaviors.

Neither machine has an NVIDIA graphics card.

I'm going to try uninstalling the security update 908531, if only to
confirm it is the problem. I know enough to then check for a
lingering copy of Verclsid.exe and delete it. Should I be looking
for anything else to make this a valid confirmation of the source of
my problem?

Or is there something else I can try?

By the way, your link http://www.kellys-korner-xp.com/xp_tweaks.htm
doesn't work for some reason.

Many thanks for whatever help you can offer.

shieldvulf

"Carey Frisch [MVP]" wrote:

Perhaps the following will explain & resolve your issue:

Welcome to the Microsoft Security Response Center Blog!
http://blogs.technet.com/msrc/archive/2006/04/18/425473.aspx

Problems in Windows Explorer or the Windows shell
after you install Security Update MS06-015
http://support.microsoft.com/kb/918165

Easy Fix: Visit http://www.kellys-korner-xp.com/xp_tweaks.htm
and scroll down to Item No. 383 "Hewlett-Packard's Share-to-Web
software - Fix (MS06-015)" to download a registry fix.
[Direct Patch Download:
http://www.kellys-korner-xp.com/regs_edits/hp.vbs]


Note: You may need to temporarily disable your antivirus program
in order to safely run the scripted fix.

Also, review the following:

MS06-013: Cumulative security update for Internet Explorer
http://support.microsoft.com/kb/912812

Internet Explorer ActiveX compatibility patch for Mshtml.dll
http://support.microsoft.com/kb/917425/


--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

"shieldvulf" wrote:

My President's workstation, and now his assistant's machine
(wouldn't you know it?) are exhibiting the same behaviors. I began
working on certain Office disfunctions there and finally attempted
System Restore (when un-and reinstalling Office fixed nothing).
System Restore failed on both machines ("No changes were made to
your computer") for several Restore Points, and that now has me
most concerned. I even tried running System Restore as the Admin
in Safe Mode. It took a lot longer for Sys Restore to run, but I
got the same result, anyway.

I'm running the SysRestore diagnostic program (srdiag.exe) now,
though I don't expect to understand the results. Advice about that
will be welcome.

As for the original Office glitches - which may somehow be
related, for all I know - they include the following:

*An Open dialog box from ANY Office application locks up when I
either click the folder dropdown or 2click a folder in the window.

*The Address dropdown in Internet Explorer locks up also.

*These lockups generate the "(Not Responding)" message in the
title bar and the Unresponsive Application dialog.

*Files can still be opened in Office applications through Windows
Explorer. They can also be Saved and Saved As.

*Word (and only Word, so far) opens after every boot with a
message that normal.dot has been changed - "Do you want to open
it?" Even after clicking No, every new Word document comes with
four macros I can't identify. They are all uneditable, unviewable
("Project locked"), and undeletable. Their names are:

AddToDXTGViaMenu, AutoExec, AutoExit, and OpenDXTG

We're on Server 2003 with XP Professional on every station. So
far, only two stations are so affected. They <i>may</i> have both
opened the same e-mail attachment just prior to all these
problems, but can't be sure. Repairing & reinstalling Office did
nothing. Current Symantec Corporate Edition and SpyBot find
nothing.

PLEEASE help this hapless amateur. Like I said, it's my
President's machine, and I want to keep his undeserved high
opinion of me!

--
IT is too important to leave to the professionals!


.



Relevant Pages

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