Re: SysRestr fails even as Admin-SafeMode - concurrent Office-Open

Let's see now . . .

I installed the latest hp Image Zone (which is v 1.5, by the way, not v 5 as
one of your recommended documents suggest.), did the regedit, and shut down
the offending Verclsid.exe. The affected machines DO both have local hp
printers with card slots, so I was hopeful, but no dice. I'm still getting
the same behaviors.

Neither machine has an NVIDIA graphics card.

I'm going to try uninstalling the security update 908531, if only to confirm
it is the problem. I know enough to then check for a lingering copy of
Verclsid.exe and delete it. Should I be looking for anything else to make
this a valid confirmation of the source of my problem?

Or is there something else I can try?

By the way, your link http://www.kellys-korner-xp.com/xp_tweaks.htm doesn't
work for some reason.

Many thanks for whatever help you can offer.

shieldvulf

"Carey Frisch [MVP]" wrote:

Perhaps the following will explain & resolve your issue:

Welcome to the Microsoft Security Response Center Blog!
http://blogs.technet.com/msrc/archive/2006/04/18/425473.aspx

Problems in Windows Explorer or the Windows shell
after you install Security Update MS06-015
http://support.microsoft.com/kb/918165

Easy Fix: Visit http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll
down to Item No. 383 "Hewlett-Packard's Share-to-Web software - Fix (MS06-015)"
to download a registry fix.
[Direct Patch Download: http://www.kellys-korner-xp.com/regs_edits/hp.vbs]


Note: You may need to temporarily disable your antivirus program
in order to safely run the scripted fix.

Also, review the following:

MS06-013: Cumulative security update for Internet Explorer
http://support.microsoft.com/kb/912812

Internet Explorer ActiveX compatibility patch for Mshtml.dll
http://support.microsoft.com/kb/917425/


--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

"shieldvulf" wrote:

| My President's workstation, and now his assistant's machine (wouldn't you
| know it?) are exhibiting the same behaviors. I began working on certain
| Office disfunctions there and finally attempted System Restore (when un-and
| reinstalling Office fixed nothing). System Restore failed on both machines
| ("No changes were made to your computer") for several Restore Points, and
| that now has me most concerned. I even tried running System Restore as the
| Admin in Safe Mode. It took a lot longer for Sys Restore to run, but I got
| the same result, anyway.
|
| I'm running the SysRestore diagnostic program (srdiag.exe) now, though I
| don't expect to understand the results. Advice about that will be welcome.
|
| As for the original Office glitches - which may somehow be related, for all
| I know - they include the following:
|
| *An Open dialog box from ANY Office application locks up when I either click
| the folder dropdown or 2click a folder in the window.
|
| *The Address dropdown in Internet Explorer locks up also.
|
| *These lockups generate the "(Not Responding)" message in the title bar and
| the Unresponsive Application dialog.
|
| *Files can still be opened in Office applications through Windows Explorer.
| They can also be Saved and Saved As.
|
| *Word (and only Word, so far) opens after every boot with a message that
| normal.dot has been changed - "Do you want to open it?" Even after clicking
| No, every new Word document comes with four macros I can't identify. They are
| all uneditable, unviewable ("Project locked"), and undeletable. Their names
| are:
|
| AddToDXTGViaMenu, AutoExec, AutoExit, and OpenDXTG
|
| We're on Server 2003 with XP Professional on every station. So far, only two
| stations are so affected. They <i>may</i> have both opened the same e-mail
| attachment just prior to all these problems, but can't be sure. Repairing &
| reinstalling Office did nothing. Current Symantec Corporate Edition and
| SpyBot find nothing.
|
| PLEEASE help this hapless amateur. Like I said, it's my President's machine,
| and I want to keep his undeserved high opinion of me!
|
| --
| IT is too important to leave to the professionals!


.

Relevant Pages

  • Microsoft REMOVES normal functionality
    ... >Windows Security Update for Internet Explorer ... >Reduces addressing functionality of Windows Explorer ...
    (microsoft.public.windowsupdate)
  • Re: is it an operating system issue?
    ... I am having trouble with an old laptop...all the applications such as windows media player, microsoft word, excel, yahoo messenger, msn messenger work fine. ... Download and install ERUNT and have it create a registry backup. ... Open ONE copy of Internet Explorer. ... turn System Restore back on and reboot. ...
    (microsoft.public.windowsxp.general)
  • Re: Unable to download updates
    ... Install the first FIVE updates only, restart, and then install the rest. ... Using Windows Explorer, ... for Windows XP - Security Update for Windows XP (KB938 ... for Windows XP - Cumulative Security Update for Internet Explorer ...
    (microsoft.public.windowsxp.security_admin)
  • Re: Unable to download updates
    ... Restart the system and see if the updates install now. ... an administrator should log on to this computer and Windows will prompt with further instructions: ... for Windows XP - Security Update for Windows XP (KB938 ... for Windows XP - Cumulative Security Update for Internet Explorer ...
    (microsoft.public.windowsxp.security_admin)
  • Re: is it an operating system issue?
    ... I am having trouble with an old laptop...all the applications such as ... windows media player, microsoft word, excel, yahoo messenger, msn messenger ... Open ONE copy of Internet Explorer. ... turn System Restore back on and reboot. ...
    (microsoft.public.windowsxp.general)
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