Re: Boot problems - How to debug / see an error message ?

Lee

What you are seeking doesn't exist!

When you reinstall Windows XP it is best to sort out drivers before
installing
SP2 and later updates. Did you do this?

When was the computer new?

Please look in the System and Application logs in Event Viewer for Warning
and Error Reports over the last 2 days use and post copies here.

You can access Event Viewer by selecting Start, Administrative Tools, and
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;enus;308427&Product=winxp

Part of the Description of the error will include a link, which you should
double
click for further information. You can copy using copy and paste. Often the
link will, however, say there is no further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event Viewer.
Now start your message (email) and do a paste into the body of the message.
This will paste the info from the Event Viewer Error Report complete with
links
into the message. Make sure this is the first paste after exiting from Event
Viewer.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties. Hardware,
Device Manager. If yes what is the Device Error code?



Hope this helps.

Gerry
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"lee" <lee@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:C3C2034E-8589-426C-9452-7AB6D951EF18@xxxxxxxxxxxxxxxx
> hello experts,
>
> Can someone please tell me or point me to an 'idiot's guide' on how to
> debug
> XP problems regarding boot up ? How to at least look for or be told an
> error
> message or something?
> I have searched the internet but yet failed to find something clear and
> user
> friendly to help me.
>
> My specific problem is this :
>
> My pc often (usually) freezes part way through the boot up procedure. I
> can
> force a restart via the button on the pc which then usually leads to a
> successful boot up.
> Often, on the way to the successful boot, I see a screen offering options
> such as 'use last known good configuration' or 'start normally'.
> Using one in preference to the other hasn't yet led me to any conclusions.
>
> This is all particularly frustrating, as I have made the effort (although
> I
> quite enjoy it) to 'start again' in the hope I could clear such problems.
>
> I have:
>
> reformated my C drive;
>
> reinstalled XP from disc, using Windows Update to add the service packs
> and
> updates;
>
> made sure, to the best of my knowledge, that I have loaded the latest
> (best
> ?) hardware drivers from the manufacturer websites.
>
> Thanks a lot for any clear and simple help,
> Lee
>


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