Re: IT time forMaintenance
- From: "Star Fleet Admiral Q" <Star_Fleet_Admiral_Q(NOSPAM)@(SPAMNOT)hotmail.com>
- Date: Fri, 14 Oct 2005 13:43:35 -0400
FWIW - I own/maintain 4 PC's at home, 1 Workstation with Win2k3 Standard
Server, 1 Workstation with XP Pro, a Laptop with XP Pro and a vintage
Desktop running Fedora Core 4 (Linux variety), and to be honest, I spend
more than 10 hours a week on maintenance/backup myself (sometimes a lot more
when it is Service Pack or security fix release time), and I use Norton
Ghost to do my backups on the Windows machines, and a BASH shell script to
backup my Linux machine using tar/gzip. The machines are all have some type
of software firewall (ZoneAlarm Pro for the Windows boxes) and AV software
(AVG for Windows and F-Prot for Linux), along with all the Windows machines
having Lavasoft Adaware and SpyBot Search&Destroy, along with ZoneAlarm
Pro's spy catcher for the malware, spyware, etc varieties of prevention, and
I really don't much worry about the Linux box where spyware is concerned, as
I rarely hit the Internet with it.
The windows machines themselves all have a variety of Office, either Office
2k, Office XP (2k2) or Office 2k3 on them, and my Server workstation is used
for development, with SQL2k, VS.NET2k3, Perl, and other tools, along with my
Linux machine being used for development, all in coordination with my
Personal and Work related needs - note I do work for a large company with
its own IT Systems and Applications department, I being a member of the
latter. But 10 hours for 65 PC's in 2 locations, well to be honest, either
the management would listen or I would have walked long ago, I don't care if
they are non-profit or not, their alternative after you leave is consultants
or some high-school grad who thinks he knows it all, and even with
consultant discounted rates for charity, charge more weekly than most
employee's weekly salary by a factor of 3-4.
My advice, either they budge or you continue to do your best, act friendly,
happy and content (it may also require overtime out your own pocket to keep
management off your case) and on the side find another employer - once
you're gone, there will be a change of some type, but sometimes that is what
has to take place before change will happen.
--
Star Fleet Admiral Q @ your service!
Google is your friend!
http://www.google.com
"Trish" <Trish@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:FF05CA38-B4DC-458C-81FE-EB975E9DD4CB@xxxxxxxxxxxxxxxx
>I have several questions pertaining to maintenance and programs on 2
> predominantly XP Home networks that exist in 2 physically separate
> buildings
> with no servers. As I know that XP Home cannot log in to a domain, the
> domain
> that we do have is not used. User groups are set up with no permissions
> set
> and all users have Admin accounts. This was not my choice, but came from
> the
> Executive Director who has no understanding nor does she want to
> understand
> the repercussions of such settings on the computers.
> 1. How much time should be allotted to do backups on each computer? There
> are a total of 65 between the 2 physically separate networks. Some
> computers
> have CD burning capabilities, some do not.
> 2. How much time should be allotted to install programs on these
> computers?
> 3. How much time should be allotted to provide instruction to employees,
> clients on the use of these programs i.e. Office and basic computer
> operation? Keeping in mind that 90% are not computer literate.
> 4. How much time and how often should be allowed for maintenance.
> 5. How often should it be preformed?
> 6. How much time should be allotted for repair and re-installations of
> programs?
>
> The reason that I ask is that I need to be able to document to some extent
> the time that is normally required for these task per some sort of
> industry
> standards.
> I understand that there are probably no hard answers for these questions
> but
> perhaps there is some type of guidance that can be provided.
>
.
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