Re: IT time forMaintenance
- From: "Kerry Brown" <kerry@xxxxxxxxxxxxxxxxxxx*a*m>
- Date: Thu, 13 Oct 2005 07:24:55 -0700
"Trish" <Trish@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:FF05CA38-B4DC-458C-81FE-EB975E9DD4CB@xxxxxxxxxxxxxxxx
>I have several questions pertaining to maintenance and programs on 2
> predominantly XP Home networks that exist in 2 physically separate
> buildings
> with no servers. As I know that XP Home cannot log in to a domain, the
> domain
> that we do have is not used. User groups are set up with no permissions
> set
> and all users have Admin accounts. This was not my choice, but came from
> the
> Executive Director who has no understanding nor does she want to
> understand
> the repercussions of such settings on the computers.
> 1. How much time should be allotted to do backups on each computer? There
> are a total of 65 between the 2 physically separate networks. Some
> computers
> have CD burning capabilities, some do not.
> 2. How much time should be allotted to install programs on these
> computers?
> 3. How much time should be allotted to provide instruction to employees,
> clients on the use of these programs i.e. Office and basic computer
> operation? Keeping in mind that 90% are not computer literate.
> 4. How much time and how often should be allowed for maintenance.
> 5. How often should it be preformed?
> 6. How much time should be allotted for repair and re-installations of
> programs?
>
> The reason that I ask is that I need to be able to document to some extent
> the time that is normally required for these task per some sort of
> industry
> standards.
> I understand that there are probably no hard answers for these questions
> but
> perhaps there is some type of guidance that can be provided.
>
You are asking for a couple of days of free consultation. I don't think
you'll find the answer here. Someone with the knowledge and experience to
give the answer would have to spend some time at your sites to answer your
questions. You can do a lot of the research needed to make a case for
Windows Server and Active Directory here:
http://www.microsoft.com/windowsserver2003/technologies/directory/activedirectory/default.mspx
Another solution can be found here:
http://www.novell.com/solutions/workgroup/index.html?sourceidint=hp_solutions_workgroup
Your current situation is an administrative nightmare. Your costs will
skyrocket as computers become infected with malware and users make
unauthorised changes or install unauthorised software. With 65 computers
spread over two sites you need some kind of central management or you will
have no control over support costs.
Kerry
.
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