Re: Office documents opening very slowly

I looked at McAfee only because I found documentation of a similar problem
with Norton on the Microsoft site (and in many other places).

I have tried all of these recommendations except the system restore (I'm not
real sure when this problem started) and reinstalling Office XP. Guess the
reinstall may have to be the next step.


"Shenan Stanley" wrote:
> stevem wrote:
> > I also use Office XP Professional, plus MS Anti-Spyware, and most
> > assuredly do not have this problem. What, exactly, made you think
> > this was the problem?
>
> Let me assure everyone now..
>
> Just because something worked/did not work on your machine does not mean
> that for the billions of other similar (but not exact usually)
> configurations the reactions will/will not be the same. If there is
> anything I hate hearing more it's, "But it worked on my machine.."
>
> Wally,
>
> When you first noticed the problem, what had you just done? Any
> software/hardware installs? What about patches from Microsoft of hardware
> drivers? Did you try to restore to a date prior to when you had the issue
> (remember - system restore is made for the system files, not yours - so it
> will undo changes made to the system - not your files.)
>
> You've seemed to center around McAfee - was that a recent change? Did you
> uninstall some software to put McAfee on?
>
> Have you tried a different user? If you don't have multiple users - now's
> the time to make one.. Create the user, logoff as your normal user and
> logon as the new user.. Are things faster? (Make it the same security level
> as your current user.)
>
> When you say you have cleaned up and tuned everything you can think of..
> Does that mean..
>
> - Visiting office.microsoft.com and 'checking for updates' and installing
> any and all that are there for your Office XP.
> - Uninstalling any software that you installed just before noticing the
> issue(and rebooting before testing.)
> - Used some antivirus other than that installed on your system - like an
> online scanner - to scan and check for viruses/trojans.
> - Used several different antispyware applications (uninstalled old versions,
> checked for new versions, downloaded and installed them and updated their
> definitions, scanned and immunized with (where applicable) these things -
> performing FULL system scans - not just "smart" or "quick" scans.
> - Checked Add/Remove Programs for applications I could remove because of
> non-use or simply finding some not installed by yourself.
> - Checked running processes to see if anything is taking up an extraordinary
> amount of resources.
> - Tried System Restore back to a point before the problem started (may not
> be an option after this long..)
> - After trying System Restore (and it failing/not being a viable solution) -
> turning off system restore, rebooting, turning it back on to clear up the
> system restore points.
> - Checking the event logs for any issues that may be occuring.
> - After doing all the above and still getting no results - checking the hard
> disk drive for errors/problems using CHKDSK.
> - After all the above and still (still..) getting no results - defragmenting
> the hard disk drive.
>
> That would be everything I would likely do to troubleshoot initially. If at
> that point it was still not working properly, I would uninstall Office XP
> and reboot and use the installation media (DON'T EVEN UNINSTALL UNLESS YOU
> HAVE THE MEDIA AND THE KEY AVAILABLE TO YOU) to reinstall and then patch
> from http://office.microsoft.com/ (Check for Updates) before trying to see
> if it fixed my issues.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
.

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