Re: task bar feezes on logon for about 15 mins then comes good,
- From: "Thampson" <Thampson@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 12 Apr 2005 18:21:03 -0700
Hi John,
We found by uninstalling sp2 our problem was resolved. I'll watch out for
it as I upgrade the other Toshiba's to SP2 if this becomes an issue again.
The network cable we've had it plugged into various locations & at 2 sites,
using different cables and I didn't check the time b/w freezing on the
different users, but all is resolved without SP2, & we've reallocated the
laptop to another user in a different office.
Thanks for your time & help.
"John" wrote:
> No idea what would be causing it, but I have some suggestions for you
> that might lead you to a solution.
>
> First, reply & list what you're loading on the hard disk.. what programs? is
> it xp sp1 or sp2?
> What's running automatically when a user logs in? What's in msconfig
> (start/run/msconfig) under the
> startup tab?
>
> Second, and I know this is going to sound really dumb... but shutdown the
> laptop, unplug it from the network, walk across the office,
> shutdown a working machine (a desktop is probably best)
> unplug the desktop from the network, use the cable from the desktop to plug
> the laptop
> into the network, start up the laptop, and see if it still happens. If it
> does,
> then shutdown the laptop, replace the cable on the desktop, and restart
> the laptop again... this time not plugged into the network at all, and
> see if it still happens. And if it still does, try running the laptop on
> battery power only.
>
> Third, pay particular attention to who logs in to the laptop and in which
> order & after how long.
> Let's say you've got three users... Sally, Mike and Amy. Does it work any
> different when the second user is Amy as opposed to the second user being
> Mike?
> Does it happen more readily if there's 2 minutes between the first and
> second user logon or if there's 15 minutes
> or does it not matter?
>
> Fourth - when you install the system, do you then go to
> windowsupdate.microsoft.com to get the latest
> service packs for your system?
>
> Here's what I'm thinking:
>
> First thought - some particular program (or maybe two or more interacting
> with one another) could
> be causing it. What I'm specifically interested in is a) programs which are
> particular to the laptop (i.e. different
> from standard desktops) and b) the interaction between the programs that
> Toshiba installs as part of
> their recovery disk and your standard set of programs.
>
> Second thought - it could be a network error... something that happens at a
> certain timeframe. Network address
> renewal is one thing that happens automatically (on most networks) that the
> user never knows is happening. Or
> it could be a faulty network cable that still works well enough to login but
> doesn't always work... maybe the
> second user is jarring the system & the cable. Or perhaps it's a power
> fluctuation.
>
> Third thought - If your system uses roaming profiles (most do), then you
> could have a corruption in one of them
> that's automatically downloading from the network when that user logs in.
> The time bit is again relating to network
> things that happen automatically without the user knowing it.
>
> Fourth thought - some updates help the system, others cause more problems.
> it's worth a try though if you've
> not tried it already.
>
>
>
> 20 years of experience diagnosing weird problems just like this one tells me
> that
>
> a) I don't have enough information - hence the question about what you're
> loading onto the system and
>
> b) it's most likely going to be something that you're either not knowing
> that you're doing or something that
> you're not noticing that you (or your users) are doing -- like printing to a
> particular printer (so that it has to use
> particular software to print to that printer.. and there's a conflict
> between that software & the rest of the system.)
>
> Regards,
>
> -JB
>
>
> "Thampson" <Thampson@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:E198010F-30DE-4AA7-B6D9-1C0218517446@xxxxxxxxxxxxxxxx
> If we logon to the laptop, after about the 3rd time it's logged the task bar
> freezes for about 15 mins, during this freeze everything on the desktop
> works
> fine, another person can logon, but it's not till their 2nd or 3rd time they
> logon it also freezes for them.
>
> The saga so far:
> It originally had the bagel.ai & fotos.zip virus's (laptop user left his
> laptop permanently logged on without rebooting for about 6 months), when we
> discovered the task bar was freezing, we formatted the laptop using the
> TE2100 recovery cd's, it still had problems so we sent it back to Toshiba &
> had the motherboard replaced under warranty. The note that came backwith it
> from Toshiba was that it had software problems. We reformatted again & it
> froze during windows setup, so we sent back, they reformatted wit hthe
> Toshiba Recovery cd & tested for hardware problems - none detected. When
> received back we started loading our regular software & sure enough the task
> bar has started freezing again, but this time we notice, anyone who log's on
> for the 1st time doesn't get the task bar freezing, it's after 2 or 3
> logons.
>
> We have approx 300 pcs & laptops on our network & none have had any problems
> like this.
>
>
>
.
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