CD drives will not install (code 37)

From: PC Wizard (Wizard_at_discussions.microsoft.com)
Date: 02/19/05 

Date: Sat, 19 Feb 2005 05:29:13 -0800

System is WinXP Pro+SP2, Athlon XP2000+ (1.67GHz), Microstar MS-6593 mobo,
single 40GB hard disk as master on primary IDE channel, ATI 3D Rage Pro PCI
graphics card, PCI sound card.

User had an IDE CD-RW drive working fine as secondary master. One day it
failed to show up in Windows Explorer, though it continued to be detected OK
by the BIOS. The hard disk seems absolutely fine and boots Windows without
any other problem.

Device Manager shows the device with the yellow (!) and states "Windows
cannot initialize the device driver for this hardware. (Code 37)".

I have tried different and known good CD drives on both primary and
secondary channels, changed IDE cables, removed and reinstalled the channel
controllers, blown the dust out of the thing, but still any CD drive shows up
with the Code 37 error and is not allocated a drive letter or listed in
Explorer or in Disk Management.

I wonder whether this is a Windows issue or a motherboard/chipset/BIOS
issue. I am about to try installing WinXP on a clean hard disk to determine
this but if any of you have seen this before or have any suggestions I'd be
grateful :)

Regards,
John Lynch

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