Re: Serious problems, neet help ASAP!

From: John (johnw_94020_at_yahoo.comPDA)
Date: 12/23/04 

Date: Thu, 23 Dec 2004 15:27:01 -0800

I can dial in and login from that PC but I cannot browse, access aol, or do
anything. However the computer works flawlessly outside the net.

This is not my PC but my family's and they are not computer people. I am typing
this mesage on my Jornada 720 which lacks a floppy disk drive so any repair
tools cannot be exported from here to there. My Jornada syncs with my laptop,
which is hundreds of miles away from me at my home.

I've used Norton all my computing days on my own laptop since Win95 and rarely
have I had any problems with it. In its life since 1998 its cleaned hundreds of
viruses and solved many problems. I cant fault Norton at least in the Windows
9.x oses. I cannot comment on XP. Maybe it is crapware with this os.

My folks do not have the Windows XP install disk, and bye the way the restore
never did its job, so the viruses are cleaned off the system.

Yes if it were my own PC I would carefully take my time in solving this issue,
but since my family cannot wait very long I'm trying tio solve this soon. They
are not very patient and I've told them many times that computers take a long
time to fix, but they do not listen. I've fixed my laptops many times, but
whenever I fix them, I always fully diagnose and troubleshoot. With this
situation I was just rushed to solve it in no time.

John

----------
"=?Utf-8?B?R3JlZ08nQnJpZW4=?=" <GregO'Brien@discussions.microsoft.com>
wrote...

> Your problem is a case of jumping in without looking. What viruses were
> removed? chack norton's site for removal tools and repair dirrections which
> may be needed to not distroy your system if a file can't be fixed.
> What adware were you running? did this damage your system? adware is the
> poorest quality controled software available that you need to agree tro
> install (viruses can be worse but thats about it).
> Are you able to dial and can't login?
> are you logged in but unable to browse?
> we need details of the problem to give a solution
>
>
> "Ted Zieglar" wrote:
>
> > "Personally I think that the built in restore system is a joke..."
> >
> > Actually, System Restore is a very valuable tool. The "joke" is your utter
> > disregard of safe and sensible computing practices. Now your computer was
is
> > so severly compromised that none of the king's horses and none of the
king's
> > men can put it back together again. You can try re-installing Windows, but
> > more than likely you'll have to erase your hard disk and start from
scratch.
> >
> > "Protect Your PC"
> > www.microsoft.com/protect
> >
> > --
> > Ted Zieglar
> >
> >
> > "John" <johnw_94020@yahoo.comPDA> wrote in message
> > news:uAlZc$R6EHA.2600@TK2MSFTNGP09.phx.gbl...
> > > My family's XP workstation running Windows XP workstation with a 75GB
hard
> > > drive, and 512MB of RAM running at 1.91 ghz is down. Well the computer
> > boots
> > > but it cannot access the Internet. We live in a rural area and are
using
> > > dialup. We usually can connect at about 50K or around there.
> > >
> > > Everytime we connect we try and load a webpage we get the "Page cannot
be
> > > displayed message." It does this on every website we try to access. I
> > already
> > > called our ISP and they say our settings are fine. What I did to
resolve
> > this
> > > problem was the following.
> > >
> > > 1) Ran Norton Anti Virus and it found 8 viruses which it removed
> > > 2) Ran Norton System Works Win Doctor and it fixed many problems
> > > 3) Ran Webroot SpySweeper and it found over 3,000 traces of spyware.
> > They
> > > were all cleaned.
> > > 4) To the failure of all the problems above I tried a System Restore to
a
> > date
> > > when the Internet was working which was 2 days ago, but the restore
failed
> > and
> > > said that nothintg has been changed since that date. I then tried a
> > restore to
> > > a week ago and receieved the same message. Personally I think that the
> > built
> > > in restore system is a joke compared to some third party tools.
> > >
> > > Just a note just know as I was composing this message on my Windows CE
> > device.
> > > On the desktop the Norton System works icon in the menu below just
> > vanished I
> > > opened the application and the enable auto protect tab is disabled under
> > the
> > > NAV options. So I enabled it and clicked back and it was disabled
aagin.
> > Do
> > > you think this could be part of the problem? Perhaps there is a virus
> > that can
> > > only be removed from a boot disk? On this machine we have not created
> > boot
> > > disks. However on my Windows 98 laptop I have createsd floppy disk boot
> > sets
> > > for fixing virus problems that get below the os. Perhaps this should
also
> > be
> > > done on this XP station. I am looking and I do not see the option for
> > creating
> > > boot disks with Norton System Works 2004.
> > >
> > > Thanks...
> > >
> > >
> > > John
> > >
> > >
> > >
> >
> >
> >

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