Re: "mndhi32.exe has encountered a problem and needs to close"
From: Ted Zieglar (teddyz_at_notmail.com)
Date: 10/24/04
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Date: Sat, 23 Oct 2004 22:19:17 -0400
We think it's likely to be the problem - we can't say definitely.
Here's why it's likely to be spyware: It's not a Windows XP file, and
searching the Internet for that file name produces no results. Spyware
typically employs file names with meaningless strings of letters.
Ted Zieglar
"bj" <bj@discussions.microsoft.com> wrote in message
news:23222F87-9A05-4903-8A57-7BBDAAE238A4@microsoft.com...
> thank you both. I've installed and run Pestscan (it found DoubleClick),
> Spybot Search and Destroy (it fixed Double Click, Alexa Related and DSO
> Exploit), CW Shredder and Spywareblaster. I'll keep going with the other
> suggestions as well. I've defragmented.
>
> All this is wonderful, I didn't know about spyware... but I still get the
> killer message. Could you tell me why both of you think that's my problem?
> thank you much.
>
> "Shenan Stanley" wrote:
>
>> bj wrote:
>>
>> > What have I done? For the last week, this msg appears and reappears
>> > as I work. Sooner or later (usually sooner), the machine just
>> > freezes. Sometimes I'll see infinite copies of the IE page I'm
>> > working with, other times there's not a clue. Must hold the Power
>> > button to re-boot.
>> >
>> > I've tried pcpitstop and stc/scannow (system file checker). Neither
>> > tells me anything is wrong... but clearly something is.
>> >
>> > Any advice?
>>
>> *WARNING* This is a LONG spill, all in plain text and simplified so that
>> even non-techs should be able to understand it. Hopefully this will
>> assist some people in not only repairing their systems, but in making
>> them faster and more stable tools for them to use. It contains advice
>> on many things, many considered "common knowledge" to 'IT' people
>> everywhere. It is split into major sections, hopefully this will make
>> it easier to navigate. *WARNING*
>>
>> If you don't wish to follow all of the advice immediately, just want to
>> get rid of your current dilemma, then you are welcome to scroll down to
>> the section titled
>> "SPYWARE/ADWARE/POPUPS/HIJACKS", where your problem as
>> stated should be resolved by the applications and suggestions found in
>> that section. If this helps solve your problem then I again HIGHLY
>> suggest you follow the rest of the advice below (matter of fact, I
>> suggest it either way.)
>>
>> Suggestions on what you can do to secure/clean your PC. Every attempt
>> has been made to be general and an assumption of a "Windows" operating
>> system is made here as well - although in some ways, this could be
>> adapted to any OS.
>>
>>
>> GENERAL UPKEEP AND CLEANUP
>> --------------------------
>>
>> You should periodically defragment your hard drives as well as check them
>> for errors. Only defragment after you have cleaned up your machine of
>> outside parasites and never defragment as a solution to a quirkiness in
>> your system. It may help speed up your system, but it should be clean
>> before you do this one.
>>
>> How to Defragment your hard drives
>> http://support.microsoft.com/?kbid=314848
>>
>> How to scan your disks for errors
>> http://support.microsoft.com/?kbid=315265
>>
>> How to use Disk Cleanup
>> http://support.microsoft.com/?kbid=310312
>>
>> You should also empty your Internet Explorer Temporary Internet
>> Files and make sure the maximum size for this is small enough not to
>> cause
>> trouble in the future. Empty your Temporary Internet Files and shrink
>> the
>> size it stores to a size between 10MB and 360MB..
>>
>> - Open ONE copy of Internet Explorer.
>> - Select TOOLS -> Internet Options.
>> - Under the General tab in the "Temporary Internet Files" section, do the
>> following:
>> - Click on "Delete Cookies" (click OK)
>> - Click on "Settings" and change the "Amount of disk space to use:" to
>> something between 10MB and 360MB. (Betting it is MUCH larger right
>> now.)
>> - Click OK.
>> - Click on "Delete Files" and select to "Delete all offline contents"
>> (the checkbox) and click OK. (If you had a LOT, this could take 2-10
>> minutes or more.)
>> - Once it is done, click OK, close Internet Explorer, re-open Internet
>> Explorer.
>>
>> Uninstall any software you no longer use or cannot remember installing
>> (ask if it is a multi-user PC) - but only if you are sure you do not
>> need it and/or you have the installation media around to reinstall if
>> you need to. http://snipurl.com/8v6b may help you accomplish this.
>>
>> If things are running a bit slow or you have an older system
>> (1.5GHz or less and 256MB RAM or less) then you may want to look into
>> tweaking the performance a bit by turning off some of the memory
>> using Windows XP "prettifications". The fastest method is:
>>
>> Control Panel --> System --> Advanced tab --> Performance section,
>> Settings button. Then choose "adjust for best performance" and you
>> now have a Windows 2000/98 look which turned off many of the annoying
>> "prettifications" in one swift action. You can play with the last
>> three checkboxes to get more of an XP look without many of the
>> other annoyances. You could also grab and install/mess with one
>> (or more) of the Microsoft Powertoys - TweakUI in particular:
>>
>> http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx
>>
>> You should also verify that your System Restore feature is enabled and
>> working properly. Unfortunately, if seems to have issues on occasion,
>> ones that can easily be avoided by turning off/on the system restore and
>> make a manual restoration point as one of your periodic maintenance
>> tasks.
>> This is particularly important right before installing something major
>> (or even minor if you are unsure what it might do to your system.)
>> (This, of course, will erase any previous restore point you have.)
>>
>> Turn off System Restore.
>> http://support.microsoft.com/?kbid=310405
>>
>> Reboot.
>>
>> Turn on System Restore.
>> http://support.microsoft.com/?kbid=310405
>>
>> Make a Manual Restoration Point.
>> http://snipurl.com/68nx
>>
>> Also, you should look into backing up your valuable files and folders.
>> http://support.microsoft.com/?kbid=308422
>>
>> And keep your original installation media (CDs, disks) safe with their
>> CD keys and such. Make backups of these installation media sets as
>> well and always use strong passwords. Good passwords are those that
>> meet these general rules (mileage may vary):
>>
>> Passwords should contain at least six characters, and the character
>> string should contain at least three of these four character types:
>> - uppercase letters
>> - lowercase letters
>> - numerals
>> - nonalphanumeric characters (e.g., *, %, &, !)
>>
>> Passwords should not contain your name/logon name.
>>
>>
>> UPDATES and PATCHES
>> -------------------
>>
>> ** Side Note: *IF* you are about to install Service Pack 2 (SP2) for
>> Windows XP, I suggest you clean up your system first. Uninstall any
>> applications you do not use. Update any that you do. Download the
>> latest drivers for your hardware devices. Defragment and run a full
>> CHKDSK on your hard drives. Scan your system and clean it of any
>> Spyware/Adware/Malware and for Viruses and Trojans. Below you will
>> find advice and links to applications that will help you do all of
>> this. If this advice helps you, please - pass it on. Print it,
>> email it, forward it to anyone you think it might help. A little
>> knowledge might help prevent lots of trouble.
>>
>> This one is the most obvious. There is no perfect product and any
>> company
>> worth their salt will try to meet/exceed the needs of their customers and
>> fix any problems they find along the way. I am not going to say
>> Microsoft
>> is the best company in the world about this but they do have an option
>> available for you to use to keep your machine updated and patched from
>> the problems and vulnerabilities (as well as product improvements in some
>> cases) - and it's free to you.
>>
>> Windows Update
>> http://windowsupdate.microsoft.com/
>>
>> Go there and scan your machine for updates. Always get the critical ones
>> as
>> you see them. Write down the KB###### or Q###### you see when
>> selecting the updates and if you have trouble over the next few days,
>> go into your control panel (Add/Remove Programs), match up the latest
>> numbers you downloaded recently (since you started noticing an issue) and
>> uninstall them. If there was more than one (usually is), install them
>> back
>> one by one - with a few hours of use in between, to see if the problem
>> returns. Yes - the process is not perfect (updating) and can cause
>> trouble
>> like I mentioned - but as you can see, the solution isn't that bad - and
>> is
>> MUCH better than the alternatives.
>>
>> Windows is not the only product you likely have on your PC. The
>> manufacturers of the other products usually have updates as well. New
>> versions of almost everything come out all the time - some are free, some
>> are pay - some you can only download if you are registered - but it is
>> best
>> to check. Just go to their web pages and look under their support and
>> download sections. For example, for Microsoft Office update, you should
>> visit:
>>
>> Microsoft Office Updates
>> http://office.microsoft.com/
>> (and select "downloads")
>>
>> You also have hardware on your machine that requires drivers to interface
>> with the operating system. You have a video card that allows you to see
>> on
>> your screen, a sound card that allows you to hear your PCs sound output
>> and
>> so on. Visit those manufacturer web sites for the latest downloadable
>> drivers for your hardware/operating system. Always (IMO) get the
>> manufacturers hardware driver over any Microsoft offers. On the Windows
>> Update site I mentioned earlier, I suggest NOT getting their hardware
>> drivers - no matter how tempting. First - how do you know what hardware
>> you have in your computer? Invoice or if it is up and working now - take
>> inventory:
>>
>> Belarc Advisor
>> http://belarc.com/free_download.html
>>
>> Once you know what you have, what next? Go get the latest driver for
>> your
>> hardware/OS from the manufacturer's web page. For example, let's say you
>> have an NVidia chipset video card or ATI video card, perhaps a Creative
>> Labs sound card or C-Media chipset sound card...
>>
>> NVidia Video Card Drivers
>> http://www.nvidia.com/content/drivers/drivers.asp
>>
>> ATI Video Card Drivers
>> http://www.atitech.com/support/driver.html
>>
>> Creative Labs Sound Device
>> http://us.creative.com/support/downloads/
>>
>> C-Media Sound Device
>> http://www.cmedia.com.tw/e_download_01.htm
>>
>> As for Service Pack 2 (SP2) for Windows XP, Microsoft has made this
>> particular patch available in a number of ways. First, there is the
>> Windows Update web page above. Then there is a direct download site
>> and finally, you can order the FREE CD from Microsoft.
>>
>> Direct Download of Service Pack 2 (SP2) for Windows XP
>> http://snipurl.com/8bqy
>>
>> Order the Free Windows XP SP2 CD
>> http://snipurl.com/8umo
>>
>> Microsoft also have a bunch of suggestions, some similar to these,
>> on how to better protect your Windows system:
>>
>> Protect your PC
>> http://www.microsoft.com/security/protect/
>>
>>
>> FIREWALL
>> --------
>>
>> Let's say you are up-to-date on the OS (operating system) and you have
>> Windows XP.. You should at least turn on the built in firewall. That
>> will
>> do a lot to "hide" you from the random bad things flying around the
>> Internet. Things like Sasser/Blaster enjoy just sitting out there in
>> Cyberspace looking for an unprotected Windows Operating System and
>> jumping
>> on it, doing great damage in the process and then using that Unprotected
>> OS
>> to continue its dirty work of infecting others. If you have the Windows
>> XP
>> FW turned on - default configuration - then they cannot see you! Think
>> of
>> it as Internet Stealth Mode at this point. It has other advantages, like
>> actually locking the doors you didn't even (likely) know you had. Doing
>> this is simple, some helpful tips for the SP2 enabled firewall can be
>> found
>> here:
>>
>> http://www.microsoft.com/technet/community/columns/cableguy/cg0204.mspx
>>
>> If you read through that and look through the pages that are linked from
>> it
>> throughout - I think you should have a firm grasp on the basics of the
>> Windows XP Firewall as it is today. One thing to note RIGHT NOW - if you
>> have AOL, you cannot use this nice firewall that came with your system.
>> Thank AOL, not Microsoft. You HAVE to configure another one.. So we
>> continue with our session on Firewalls...
>>
>> But let's say you DON'T have Windows XP - you have some other OS like
>> Windows 95, 98, 98SE, ME, NT, 2000. Well, you don't have the nifty built
>> in
>> firewall. My suggestion - upgrade. My next suggestion - look through
>> your
>> options. There are lots of free and pay firewalls out there for home
>> users.
>> Yes - you will have to decide on your own which to get. Yes, you will
>> have
>> to learn (oh no!) to use these firewalls and configure them so they don't
>> interfere with what you want to do while continuing to provide the
>> security
>> you desire. It's just like anything else you want to protect - you have
>> to
>> do something to protect it. Here are some suggested applications. A lot
>> of
>> people tout "ZoneAlarm" as being the best alternative to just using the
>> Windows XP FW, but truthfully - any of these alternatives are much better
>> than the Windows XP FW at what they do - because that is ALL they do.
>>
>> ZoneAlarm (Free and up)
>> http://snipurl.com/6ohg
>>
>> Kerio Personal Firewall (KPF) (Free and up)
>> http://www.kerio.com/kpf_download.html
>>
>> Outpost Firewall from Agnitum (Free and up)
>> http://www.agnitum.com/download/
>>
>> Sygate Personal Firewall (Free and up)
>> http://smb.sygate.com/buy/download_buy.htm
>>
>> Symantec's Norton Personal Firewall (~$25 and up)
>> http://www.symantec.com/sabu/nis/npf/
>>
>> BlackICE PC Protection ($39.95 and up)
>> http://blackice.iss.net/
>>
>> Tiny Personal Firewall (~$49.00 and up)
>> http://www.tinysoftware.com/
>>
>> That list is not complete, but they are good firewall options, every one
>> of
>> them. Visit the web pages, read up, ask around if you like - make a
>> decision and go with some firewall, any firewall. Also, maintain it.
>> Sometimes new holes are discovered in even the best of these products and
>> patches are released from the company to remedy this problem. However,
>> if
>> you don't get the patches (check the manufacturer web page on occasion),
>> then you may never know you have the problem and/or are being used
>> through
>> this weakness. Also, don't stack these things. Running more than one
>> firewall will not make you safer - it would likely (in fact) negate some
>> protection you gleamed from one or the other firewalls you run.
>>
>>
>> ANTIVIRUS SOFTWARE
>> ------------------
>>
>> That's not all. That's one facet of a secure PC, but firewalls don't do
>> everything. I saw one person posting on a newsgroup that "they had
>> never had a virus and they never run any anti-virus software." Yep - I
>> used
>> to believe that way too - viruses were something everyone else seemed to
>> get, were they just careless? And for the average joe-user who is
>> careful,
>> uses their one to three family computers carefully, never opening unknown
>> email attachments, always visiting the same family safe web sites, never
>> installing anything that did not come with their computer - maybe, just
>> maybe they will never witness a virus. I, however, am a Network Systems
>> Administrator. I see that AntiVirus software is an absolute necessity
>> given
>> how most people see their computer as a toy/tool and not something
>> they should have to maintain and upkeep. After all, they were invented
>> to
>> make life easier, right - not add another task to your day. You
>> can be as careful as you want - will the next person be as careful? Will
>> someone send you unknowingly the email that erases all the pictures of
>> your
>> child/childhood? Possibly - why take the chance? ALWAYS RUN ANTIVIRUS
>> SOFTWARE and KEEP IT UP TO DATE! Antivirus software comes in so many
>> flavors, it's like walking into a Jelly Belly store - which one tastes
>> like
>> what?! Well, here are a few choices for you. Some of these are free
>> (isn't
>> that nice?) and some are not. Is one better than the other - MAYBE.
>>
>> Symantec (Norton) AntiVirus (~$11 and up)
>> http://www.symantec.com/nav/nav_9xnt/
>>
>> Kaspersky Anti-Virus (~$49.95 and up)
>> http://www.kaspersky.com/products.html
>>
>> Panda Antivirus Titanium (~$39.95 and up)
>> http://www.pandasoftware.com/
>> (Free Online Scanner: http://www.pandasoftware.com/activescan/)
>>
>> AVG 6.0 Anti-Virus System (Free and up)
>> http://www.grisoft.com/
>>
>> McAfee VirusScan (~$11 and up)
>> http://www.mcafee.com/
>>
>> AntiVir (Free and up)
>> http://www.free-av.com/
>>
>> avast! 4 (Free and up)
>> http://www.avast.com/
>>
>> Trend Micro (~$49.95 and up)
>> http://www.trendmicro.com/en/home/us/personal.htm
>> (Free Online Scanner:
>> http://housecall.trendmicro.com/housecall/start_corp.asp)
>>
>> RAV AntiVirus Online Virus Scan (Free!)
>> http://www.ravantivirus.com/scan/
>>
>> Did I mention you have to not only install this software, but also keep
>> it
>> updated? You do. Some of them (most) have automatic services to help
>> you
>> do this - I mean, it's not your job to keep up with the half-dozen or
>> more
>> new threats that come out daily, is it? Be sure to keep whichever one
>> you
>> choose up to date!
>>
>>
>> SPYWARE/ADWARE/POPUPS/HIJACKS
>> -----------------------------
>>
>> So you must be thinking that the above two things got your back now - you
>> are covered, safe and secure in your little fox hole. Wrong! There are
>> more bad guys out there. There are annoyances out there you can get
>> without
>> trying. Your normal web surfing, maybe a wrong click on a web page,
>> maybe
>> just a momentary lack of judgment by installing some software packages
>> without doing the research.. And all of a sudden your screen starts
>> filling
>> up with advertisements or your Internet seems much slower or your home
>> page
>> won't stay what you set it and goes someplace unfamiliar to you. This is
>> spyware. There are a whole SLEW of software packages out there to get
>> rid
>> of this crud and help prevent reinfection. Some of the products already
>> mentioned might even have branched out into this arena. However, there
>> are
>> a few applications that seem to be the best at what they do, which is
>> eradicating and immunizing your system from this crap. Strangely, the
>> best
>> products I have found in this category ARE generally free. That is a
>> trend
>> I like. I make donations to some of them, they deserve it!
>>
>> Two side-notes: Never think one of these can do the whole job.
>> Try the first 5 before coming back and saying "That did not work!"
>> Also, you can always visit:
>> http://mvps.org/winhelp2002/unwanted.htm
>> For more updated information.
>>
>> Spybot Search and Destroy (Free!)
>> http://www.safer-networking.net/en/download/index.html
>>
>> Lavasoft AdAware (Free and up)
>> http://www.lavasoft.de/support/download/
>>
>> CWShredder (Free!)
>> ** No longer updated as of July 29, 2004 - however, still a great
>> product and should still be ran **
>> http://www.softbasket.com/download/s_8114.shtml
>>
>> Hijack This! (Free)
>> http://mjc1.com/mirror/hjt/
>> ( Tutorial: http://hjt.wizardsofwebsites.com/ )
>>
>> SpywareBlaster (Free!)
>> http://www.javacoolsoftware.com/sbdownload.html
>>
>> IE-SPYAD (Free!)
>> https://netfiles.uiuc.edu/ehowes/www/resource.htm
>>
>> ToolbarCop (Free!)
>> http://www.mvps.org/sramesh2k/toolbarcop.htm
>>
>> Bazooka Adware and Spyware Scanner (Free!)
>> http://www.kephyr.com/spywarescanner/
>>
>> Browser Security Tests
>> http://www.jasons-toolbox.com/BrowserSecurity/
>>
>> Popup Tester
>> http://www.popuptest.com/
>>
>> The Cleaner (49.95 and up)
>> http://www.moosoft.com/
>>
>> That will clean up your machine of the spyware, given that you download
>> and
>> install several of them, update them regularly and scan with them when
>> you
>> update. Some (like SpywareBlaster and SpyBot Search and Destroy and
>> IESPYAD)
>> have/are immunization utilities that will help you prevent your PC from
>> being
>> infected. Use these features!
>>
>> Unfortunately, although that will lessen your popups on the
>> Internet/while
>> you are online, it won't eliminate them. I have looked at a lot of
>> options,
>> seen a lot of them used in production with people who seem to attract
>> popups
>> like a plague, and I only have one suggestion that end up serving double
>> duty (search engine and popup stopper in one):
>>
>> The Google Toolbar (Free!)
>> http://toolbar.google.com/
>>
>> Yeah - it adds a bar to your Internet Explorer - but its a useful one.
>> You
>> can search from there anytime with one of the best search engines on the
>> planet (IMO.) And the fact it stops most popups - wow - BONUS! If you
>> don't like that suggestion, then I am just going to say you go to
>> www.google.com and search for other options. Please notice that Windows
>> XP
>> SP2 does help stop popups as well. Another option is to use an
>> alternative
>> Web browser. I suggest "Mozilla Firefox", as it has some great features
>> and is very easy to use:
>>
>> Mozilla Firefox
>> http://www.mozilla.org/products/firefox/
>>
>> One more suggestion, although I will suggest this in a way later, is to
>> disable your Windows Messenger service. This service is not used
>> frequently
>> (if at all) by the normal home user and in cooperation with a good
>> firewall,
>> is generally unnecessary. Microsoft has instructions on how to do this
>> for
>> Windows XP here:
>>
>> http://www.microsoft.com/windowsxp/pro/using/howto/communicate/stopspam.asp
>>
>>
>> SPAM EMAIL/JUNK MAIL
>> --------------------
>>
>> This one can get annoying, just like the rest. You get 50 emails in one
>> sitting and 2 of them you wanted. NICE! (Not.) What can you do? Well,
>> although there are services out there to help you, some email
>> servers/services that actually do lower your spam with features built
>> into
>> their servers - I still like the methods that let you be the end-decision
>> maker on what is spam and what isn't. If these things worked perfectly,
>> we
>> wouldn't need people and then there would be no spam anyway - vicious
>> circle, eh? Anyway - I have two products to suggest to you, look at them
>> and see if either of them suite your needs. Again, if they don't, Google
>> is
>> free and available for your perusal.
>>
>> SpamBayes (Free!)
>> http://spambayes.sourceforge.net/
>>
>> Spamihilator (Free!)
>> http://www.spamihilator.com/
>>
>> As I said, those are not your only options, but are reliable ones I have
>> seen function for hundreds+ people.
>>
>>
>> DISABLE (Set to Manual) UNUSED SERVICE/STARTUP APPS
>> ---------------------------------------------------
>>
>> I might get arguments on putting this one here, but it's my spill. There
>> are
>> lots of services on your PC that are probably turned on by default you
>> don't
>> use. Why have them on? Check out these web pages to see what all of the
>> services you might find on your computer are and set them according to
>> your
>> personal needs. Be CAREFUL what you set to manual, and take heed and
>> write
>> down as you change things! Also, don't expect a large performance
>> increase
>> or anything - especially on today's 2+ GHz machines, however - I look at
>> each
>> service you set to manual as one less service you have to worry about
>> someone exploiting. A year ago, I would have thought the Windows
>> Messenger
>> service to be pretty safe, now I recommend (with addition of a firewall)
>> that most home users disable it! Yeah - this is another one you have to
>> work for, but your computer may speed up and/or be more secure because
>> you
>> took the time. And if you document what you do as you do it, next time,
>> it
>> goes MUCH faster! (or if you have to go back and re-enable things..)
>>
>> Task List Programs
>> http://www.answersthatwork.com/Tasklist_pages/tasklist.htm
>>
>> Black Viper's Service List and Opinions (XP)
>> http://www.blackviper.com/WinXP/servicecfg.htm
>>
>> Processes in Windows NT/2000/XP
>> http://www.reger24.de/prozesse/
>>
>> There are also applications that AREN'T services that startup when you
>> start
>> up the computer/logon. One of the better description on how to handle
>> these
>> I have found here:
>>
>> Startups
>> http://www.pacs-portal.co.uk/startup_content.php
>>
>>
>> That's it. A small booklet on how to keep your computer secure, clean of
>> scum and more user friendly. I am SURE I missed something, almost as I
>> am
>> sure you won't read all of it (anyone for that matter.) However, I also
>> know that someone who followed all of the advice above would also have
>> less
>> problems with their PC, less problems with viruses, less problems with
>> spam,
>> fewer problems with spyware and better performance than someone who
>> didn't.
>>
>> Hope it helps.
>>
>> --
>> <- Shenan ->
>> --
>> The information is provided "as is", it is suggested you research for
>> yourself before you take any advice - you are the one ultimately
>> responsible for your actions/problems/solutions. Know what you are
>> getting into before you jump in with both feet.
>>
>>
>>
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