Re - lock up- intermittant
From: Larry (anonymous_at_discussions.microsoft.com)
Date: 09/23/04
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Date: Thu, 23 Sep 2004 04:21:12 -0700
Were not sure what "locks up" means. We need more
information. If her norton anti-virus is from a legimate
cd from symantaec, I doubt seriously that its the
problem. You should start task manager to investigate
what running and computer usage. But you may not know
what legitimate and what not legimate
But computer 101 today is virus and spyware removal. You
have the virus scanning covered. Run it.
If you don't have reliable spyware removal, you can get
it with spybot free at :
http://www.net-integration.net/index.php?
page=spybotsd#clean
I suggest you run the spybot scan. It will run awhile.
WHen finished ,clean recommended. Some entries will be in
memory. The program ask if you would like to fix at next
boot up. Reply yes
It has an automatic backup so you can restore fixes.
You'll also need to remove startup registry items also.
Highjackthis is available free at:
http://www.net-integration.net/index.php?
They can help you with interpreting logs. Just follow
their instructions. You can wait for their interpretation
or you can look for 04 startup entries. I suggest you
delete any software startup thats not store bought
software.
>-----Original Message-----
>My wife's machine locks up whenever it wants to;
>immediately after reboot, 20 minutes, a day. It was
doing
>this sometime after (I think) she reinstalled Norton
>Antivirus. I do suspect Norton but I'm not sure. She may
>have had this problem before reinstallation. Perhaps why
>she reinstalled. I asked her to first check for Sasser
>and Blaster, etc. I even had a copy of the utility to
>clean these, but she was adamant in reformating her Hdd
>and doing a fresh install of XP.
> Motherboard is a Transcend... Athelon AMD chip. Santa
>Cruz sound card, 64 mg video card with Nvida GeForce
>mx420 chip.
> No evidence of Gator or Xupiter on her machine. She has
>checked for new drivers as best as possible.
> Once in a while on reboot she gets the message -
>checksum error- loading defaults, press F1 to continue.
> Warm reboot and she's good to go for another 20 minutes
>or another day or so! Cold boot- same thing.
> I have dusted and cleaned inside and unplugged and
>plugged back in each card and memory stick but left the
>cpu alone. I removed the cpu fan and cleaned and dusted
>it and the heat sink. Power supply fan in clean and
>running. The cpu fan is noisey and needs to be replaced
>but it is running. Cpu underneath looked good, no burn
>spots or discoloration.
> Here's a tip- If your heat sink on the cpu becomes
>unsnapped I think it may cause a poor ground- result:
>computer starts for about 2 seconds and quits and just
>sits there staring at you saying- what did you do to me?
>Guess how I found THAT out! :)
> Anyway- wht might I look for? jyd aka Bob
>.
>
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