Re: Cannot Shut Down Windows

From: Carey Frisch [MVP] (cnfrisch_at_nospamgmail.com)
Date: 09/22/04 

Date: Wed, 22 Sep 2004 14:46:07 -0500

Q. "Should I enable APIC Mode?"
A. No, you should disable it.

Q. "Should I leave Onchip USB Controller enabled and also enable
      the mouse and keyboard?
A. Yes. Then press F10 or ESC to save the settings, exit and reboot.
  

-- 
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Be Smart!  Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx
---------------------------------------------------------------------
"Question for Carey" wrote:
| Carey, yesterday you provided the below advice for 
| correcting the problem I have in not being able to shut 
| down Windows. I want to make sure I do this correctly. 
| When I open Bios, I see the following enabled: CPU 
| Internal Cache, External Cache, CPU 12 Cache ECC, Quick 
| Power on Self Test, APIC Mode. I don't see ACPI SCI IRQ. 
| Should I enable APIC Mode? Is that the same thing and 
| should I enable anything else? Also, under "Integrated 
| Peripherals", I see Onchip USB Controller which says ALL 
| ENABLED and then USB Keyboard Support & USB Mouse Support 
| and both are disabled. Should I leave Onchip USB 
| Controller enabled and also enable the mouse and 
| keyboard? Then when I ESC and see CMOS, I key over to 
| Save and Exit without actually going into CMOS?  Is that 
| correct? Thank you so much for your help!   
| 
| <<Open your BIOS and disable "ACPI SCI IRQ",
| or disable any native Power Management support
| offered in the BIOS for your motherboard.
| Then under "Integrated Peripherals", set the
| USB Controller to "Enabled" and "USB Device
| Legacy Support" to "Keyboard + Mouse".
| Next, save the new settings to CMOS and reboot
| Accessing Motherboard BIOS
| http://www.michaelstevenstech.com/bios_manufacturer.htm>>
| 
| -- 
| Carey Frisch
| Microsoft MVP
| Windows XP - Shell/User
| 
| Be Smart!  Protect Your PC!
| http://www.microsoft.com/athome/security/protect/default.a
| spx
| 
| ----------------------------------------------------------
| ----------------
| 
| "Connie" wrote:
| 
|| Earlier I posted a question concerning not being able 
| to 
|| shut down Windows properly after installing SP2. I 
|| noticed I am not the only one. Someone advised me to 
| try 
|| running Filemon from http://www.sysinternals.com/ since 
|| some utilities no longer work with XP SP2 and require 
|| updates. Each time I try to run it, it says filemon is 
|| not a valid Win32 app. After reading the instuctions, I 
|| doubt I understand it enough to use it anyway. Someone 
|| else recommended I check the MS troubleshooting site 
| but 
|| none of those solutions pertains to my problem or are 
| too 
|| complicated for me to understand. I dread anything new 
|| that MS comes out with. It never works for me and 
| always 
|| causes problems that wind up costing me money to have 
|| fixed. Does anyone who has experienced this same 
| problem 
|| have advice that a novice could possibly use? I am 
|| incredibly frustrated, as usual. Thanks!    
| 
|

Relevant Pages