Re: Right click on anything causes Windows Explorer crash

From: Ramesh [MVP] (ramesh_at_nojunkmails.com@mvps.org)
Date: 09/15/04

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In reply to: Peter: "Right click on anything causes Windows Explorer crash"
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Date: Wed, 15 Sep 2004 15:46:11 +0530

Right click causes and error and crashes Explorer.exe after installing
Windows XP SP2?:
http://www.winxptutor.com/sp2/divxcrash.htm

-- 
Ramesh, MS-MVP XP Shell/UI
http://www.mvps.org/sramesh2k
"Peter" <anonymous@discussions.microsoft.com> wrote in message 
news:061c01c49af6$5a604f30$a401280a@phx.gbl...
Right click on any folder causes Windows Explorer crash
which is immediately followed by Dr. Watson postmortem
debugger crash. Following is full text of message
generated by the preceding events; message title is
        2cf8_appcompat.txt
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
    <MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
CHECKSUM="0x8E9BCF02" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="Advanced Windows 32 Base API"
COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="advapi32.dll"
INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4"
LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180"
LINK_DATE="08/04/2004 07:56:23"
UPTO_LINK_DATE="08/04/2004 07:56:23"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="gdi32.dll" SIZE="278016"
CHECKSUM="0xA35EEC2E" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="GDI
Client DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights
reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x4B007" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180"
LINK_DATE="08/04/2004 07:56:07"
UPTO_LINK_DATE="08/04/2004 07:56:07"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="kernel32.dll" SIZE="983552"
CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows
NT BASE API Client DLL" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating
System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-
2158)" ORIGINAL_FILENAME="kernel32"
INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xFF848"
LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180"
LINK_DATE="08/04/2004 07:56:36"
UPTO_LINK_DATE="08/04/2004 07:56:36"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT
Layer DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights
reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180"
LINK_DATE="08/04/2004 07:56:36"
UPTO_LINK_DATE="08/04/2004 07:56:36"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="ole32.dll" SIZE="1281536"
CHECKSUM="0x8DD3141B" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="Microsoft OLE for Windows"
COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights
reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x1441FE" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180"
LINK_DATE="08/04/2004 07:57:38"
UPTO_LINK_DATE="08/04/2004 07:57:38"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="oleaut32.dll" SIZE="553472"
CHECKSUM="0x4155D7D" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" COMPANY_NAME="Microsoft
Corporation" FILE_VERSION="5.1.2600.2180"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright ©
Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x96957"
LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180"
LINK_DATE="08/04/2004 07:57:39"
UPTO_LINK_DATE="08/04/2004 07:57:39"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="shell32.dll" SIZE="8384000"
CHECKSUM="0x42386D21" BIN_FILE_VERSION="6.0.2900.2180"
BIN_PRODUCT_VERSION="6.0.2900.2180"
PRODUCT_VERSION="6.00.2900.2180"
FILE_DESCRIPTION="Windows Shell Common Dll"
COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights
reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x80CC14" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.2180"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.2180"
LINK_DATE="08/04/2004 07:56:39"
UPTO_LINK_DATE="08/04/2004 07:56:39"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="user32.dll" SIZE="577024"
CHECKSUM="0xF5C0D45B" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows
XP USER API Client DLL" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating
System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-
2158)" ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights
reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x9CA60" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180"
LINK_DATE="08/04/2004 07:56:40"
UPTO_LINK_DATE="08/04/2004 07:56:40"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="wininet.dll" SIZE="656384"
CHECKSUM="0xC19365D6" BIN_FILE_VERSION="6.0.2900.2180"
BIN_PRODUCT_VERSION="6.0.2900.2180"
PRODUCT_VERSION="6.00.2900.2180"
FILE_DESCRIPTION="Internet Extensions for Win32"
COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="wininet.dll"
INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xA24BD"
LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.2180"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.2180"
LINK_DATE="08/04/2004 07:57:08"
UPTO_LINK_DATE="08/04/2004 07:57:08"
VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
FILE_DESCRIPTION="Windows Socket 16-Bit DLL"
COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows(TM) Operating System"
FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright ©
Microsoft Corp. 1981-1996" VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x2"
MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API
for Windows" S16BIT_MODULE_NAME="WINSOCK"
UPTO_BIN_FILE_VERSION="3.10.0.103"
UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="SHELL32.dll"
FILTER="GRABMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="shell32.dll" SIZE="8384000"
CHECKSUM="0x42386D21" BIN_FILE_VERSION="6.0.2900.2180"
BIN_PRODUCT_VERSION="6.0.2900.2180"
PRODUCT_VERSION="6.00.2900.2180"
FILE_DESCRIPTION="Windows Shell Common Dll"
COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights
reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x80CC14" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.2180"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.2180"
LINK_DATE="08/04/2004 07:56:39"
UPTO_LINK_DATE="08/04/2004 07:56:39"
VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>
Am running XP SP2 behind hardware firewall, fully updated
antivirus and spware progs, all other software and mb
bios also fully updated. This problem started after a
normal reboot and nothing I've tried helps; will
appreciate any help!

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In reply to: Peter: "Right click on anything causes Windows Explorer crash"
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