Slow System

From: David (davidmcrosby_at_yahoo.com)
Date: 08/04/04 

Date: Wed, 4 Aug 2004 13:09:30 -0700

Hello
 
I am hoping that you can provide me with some support.
Repeated attempts to log on to Microsoft Help have been
met with the response that the server is unavailable. I
had Windows XP Pro installed on a computer with the
following specifications:
 
Intel Pentium III processor, 498 MHz
512 RAM
80 GB Hardisk (70 % of the space is free)
 
Microsoft had told me that this machine could run XP Pro
without difficulty. Following performance issues
(slowness) it was recommended that I uninstall and then re-
install XP Pro. This has been done but the performance
has deteriorated. This is what is bizarre. There have
been brief periods where the performance has been fine.
The problems have two principal manifestations:
 
1) The mouse freezes (it is a Microsoft Wheel Mouse
Optical USB with Intellipoint 4.0 software). The computer
will sometimes make a bell-like sound and sometimes the
mouse will re-vive and sometimes not. The solution is
either to re-boot or pull the USB plug out of the port and
replace it. Would it help to purchase a new mouse? If so
what do you recommend.
 
2) The system itself is very slow to boot up and sometimes
does not boot-up at all. Programs are very slow to load.
Given that the system takes so long to load, it makes
shutting it down to re-activate the mouse a very
unattractive option. I am aware though that the port is
not designed to have the cord plugged in 15-20 times a day.
 
  It has been explained to me that Norton Utilities slows
everything down. The system also has Spybot which I run
on a regular basis. I have had a technician in who said
that the system does not have enough processing power to
run XP Pro. This is at odds with what Microsoft told me
several months ago. It also doesn't make sense that this
is true given that there have been times when the
performance was very good. I just don't understand why it
deteriorates.
 
At this point I am at the end of my tether. I would
appreciate any thoughts you may have. If the diagnosis is
that this system cannot run XP Pro then fine I perhaps
need to buy a new computer. I look forward to hearing
from you.
 
Many thanks.
 
Yours sincerely,
 
 
 

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