Re: shockwave install problems

From: Mike (anonymous_at_discussions.microsoft.com)
Date: 07/26/04


Date: Mon, 26 Jul 2004 10:55:42 -0700

Kaylene:

Thanks for the help and suggestions. This is turning out
to be "the problem from hell!" I even called Dell (who I
got the computer from), and they suggested reinstalling
Windows XP Pro because there may have been some corruption
in the original setup that was preventing me from loading
Shockwave. I did that and still no go. They did say too
that known compatability problems exist between some
software programs and Macromedia. I have some 50 programs
loaded to my XP system, so who knows? Trying to find
which one is causing the interference could be like
finding a needle in a haystack! I could not post the
problem to Microsoft direct because my machine was
registered as an oem product, which they don't allow
postings for. All i can do is stick to this listserv
option and hope somebody comes up with an answer.
Mike
>-----Original Message-----
>Okay, couldn't help you with shockwave but perhaps these
links will assist you
>with WU.
>If nothing helps, then I suggest you post to the WU NG
and advise them of what
>steps you're already undertaken and what OS you're using.
Perhaps if this
>problem is solved, maybe the shockwave problem with also
resolve itself.
>Kaylene
>
>
>http://support.microsoft.com/default.aspx?scid=kb;EN-
US;319585
>WINUP: "Software Update Incomplete, This Windows Update
Software Did Not Update
>Successfully" Error Message When You Visit the Windows
Update Web Site
>Windows XP, Windows 2000, Windows 98, Windows 98 SE,
Windows ME
>
>Windows Update Troubleshooter
>http://v4.windowsupdate.microsoft.com/troubleshoot/
>In the process of updating Windows, you are taken to the
Software Update
>Incomplete page (on Windows XP and Windows 2000)
>
>WINUP-Third-Party Products That Conflict with Windows
Update
>http://support.microsoft.com/default.aspx?scid=kb;en-
us;241234
>
>Communities
>http://support.microsoft.com/newsgroups/
>
><anonymous@discussions.microsoft.com> wrote in message
>news:3a5e01c47277$c5cb82a0$a401280a@phx.gbl...
>> I use AVG virus checker daily, I use Spy Bot Ad
Destroyer,
>> I use Adaware, and I have a disk cleanup utility. Yes,
I
>> have tried running all of these prior to the install.
>> Still no luck. I have tons of disk space and available
>> memory as well. One thing I did notice that has me
>> perplexed, is when I tried to install an update to my
>> browser (SP1 to IE6), it said it couldn't run it
>> because "A previous version has pending work requiring
a
>> reboot. You need to restart your computer first to
>> complete that installation before running IE setup". I
>> have no idea what they are referring to, and of course
>> restarting the computer makes no difference.
>>
>
>.
>



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