Troubleshooting System Restore
From: Ron Miller (rmiller2_at_columbus.rr.com)
Date: 07/09/04
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Date: Fri, 9 Jul 2004 11:25:26 -0400
System Restore recently failed on my system. I don't know when it broke
because I haven't needed to use it in many months.
What happened: I chose a very recent Restore Point from about 24 hours
earlier. System Restore went throught its usual routine of closing the
session and then displaying its progress in restoring settings and files.
After it rebooted, though I got a message box stating that "A restoration to
<RestorePointName> failed. No changes have been made to the system."
Glancing through the Event Viewer for "srservice" entries reveals nothing
more than this same message marked as "Information," not as "Error." (Sure
seems like an error to me.)
Since these failures, I repaired the problem that had originally led me to
try using System Restore, made a test Restore Point, and successfully
restored to it -- i.e., System Restore works again, at least under test
conditions.
The original PROBLEM I was trying to use System Restore to repair involved
just-installed Acronic True Image 7. It had failed in making an image of a
large 18GB logical drive and sort of crashed. I could NOT get Windows
Explorer to display the contents of the target directory where the backup
image was supposed to have been written (on an NTFS-formatted drive) and
could not delete or format the logical drive in Disk Management console
(options to do so were grayed out), so I tried System Restore but to no
avail. It then turned out that I actually COULD get Explorer to display the
contents of that folder IF I waited about 3-4 minutes. True Image had
written over 107,000 4Kb TIB files to that directory, and that's why it
appeared that Explorer had crashed when trying to access it. These files
could be selected in Explorer but Explorer really did crash when trying to
delete them. I was finally able to do that in Safe Mode with a command-line
"del *.tib" (I'm still waiting on a reply from Acronis Suport about why
True Image would do such a ridiculous thing.)
System Restore didn't labor long when it failed. It appeared to execute
normally.
The folder that True Image buggered up existed at the attempted Restore
Points, but with only about 20 files in it.
I dual boot to Linux, so LILO is the boot manager, but System Restore did
work this last time I tried it, so I don't think LILO has anything to do
with it.
Was it the overloaded folder that caused System Restore to fail?
Was it Acronis True Image 7?
-- Ron Miller
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