Re: System freezes or stops working
anonymous_at_discussions.microsoft.com
Date: 06/24/04
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Date: Thu, 24 Jun 2004 07:49:26 -0700
Thanks for the suggestions. I did some of the things you
mentioned so will try all of them. I felt there must be a
virus or spyware as you mention but the machine freezes
to a halt after it starts as with the logon process from
one of the user accounts takes for ever to run. One the
desktop appears no program from there will run. I can get
into the system folders so will try again with your
suggestions. Also, they did setup separate user accounts
but do not use them so I would like to remove all the
user accounts and setup just one for them to use, is this
an easy task to do.
Thanks for the help. David
>-----Original Message-----
>"David574" <anonymous@discussions.microsoft.com> wrote
in message
>news:1f73401c457e1$f9d12d30$a101280a@phx.gbl...
>> My neighbor and two teenagers have an emachine. The
>> system stalls, or freezes and does not respond. There
is
>> no internet activity through the cable modem. I had a
>> hard time to get it to boot in safe mode. I ran the
>> msconfig and found lots of startup programs that I'm
sure
>> does not need to be there. The problem now is that no
>> program wants to run, the desktop does not refresh,
and I
>> can't get the computer to read the cdrom drive so I
can't
>> use a restore disk. The machine takes for ever to boot
>> and then programs immediately freeze. At startup the
only
>> error messages are for dll files - ccApp.dll, 004.dll,
>> and dll32. Does anyone have any ideas what we can do
>> next to get the machine running again. thanks. d.
>
>First thing, go back to msconfig and choose selective
startup and uncheck to
>load startup group items. That should allow you to use
your computer more
>freely without all those programs tying up resources.
Reboot the computer.
>Next, before doing anything else, go to My Computer and
enable it to show
>hidden files and folders. View, Folder Options, View
Tab. Check the box to
>show hidden files and folders. Next browse to
c:\windows\temp and empty the
>folder. It may be listed as c:\winnt\ instead of
c:\windows. Next browse
>to c:\documents and settings\<username>\local
settings\temp and empty that
>folder. If you have multiple users on your machine, do
this in each users
>temp folder. Finally, empty your Recycle Bin.
>
>If you don't already have Ad-Aware installed, go to
www.lavasoftusa.com and
>download a free copy of Ad-Aware. After the program is
installed and at the
>main menu, be sure and click on Check for Updates before
scanning your
>system. After the scan completes and you are at the
results screen,
>right-click on any checkbox and choose Select all
objects. Hit Finish to
>quarantine the spyware. Repeat the scan over and over
until you get to a
>point where all spyware is deleted. It is important
that you repeat the
>scans as a computer in your condition is rarely ever
cleaned on the first or
>even second scan. Also, if you have multiple user
>accounts, repeat this process while logged into each
user account If you
>get to a point where not all of the spyware will delete,
you can post a
>message at www.lavasoftsupport.com and someone will
gladly help you get rid
>of the rest. Be sure and indicate in your post if you
have multiple user
>accounts. If you don't get rid of these remaining tough
ones, they will
>likely multiply at a rapid pace.
>
>Does this computer have CURRENT virus software
installed? If not, buy some
>and install it. If antivirus software is installed,
scan the system and
>quarantine any viruses found. Next, you should look up
the technical
>details for any viruses found. This can be done at the
virus software
>manufacturer's website. These details will indicate
what damage the virus
>did to the mahcine and would shed light on what repairs
need to be made to
>the operating system as a result of the virus.
Depending on the virus
>program, you can check the reports or log section to see
if the computer has
>been previously infected with a virus. Look up the
details on these as
>well. Don't be concerned about viruses that may have
been detected as an
>email attachement and were automatically deleted or
quarantined. Also, not
>all viruses damage the operating system but you won't
know until you look up
>the technical details.
>
>If after doing the above, the system still does not
work, I would suggest
>doing a repair installation of XP. To perform a repair
installation, you
>will need to boot to your XP cd. If you boot to your XP
cd and you do not
>get prompted to hit any key to boot to CD and XP begins
to load, then you
>will have to modify your boot order in your BIOS to be
able to boot to your
>cd.. That is unless you have a DELL and all you have to
do is hit F12 at
>the first screen right after turning on
>your computer. You then would be presented with a
choice to boot to CD or
>other devices. To enter your BIOS setup, you will need
to hit F1, F2, F10,
>or DEL depending on your specific manufacturer's BIOS at
startup. Your
>screen may indicate what key to hit to enter setup or
you may have to refer
>to your manufacturer or users manual for the specific
key to hit. Or you
>could just try any of the keys I suggested until one
works. Once in the
>BIOS setup, look for the Boot Section and place your CD
in a higher priority
>placement than your hard drive. Exit the BIOS setup and
save changes.
>
>Once you are able to get the computer to boot to cd,
follow the instructions
>listed at
>http://support.microsoft.com/default.aspx?scid=kb;en-
us;315341&Product=winxp.
>
>I hope all of this helps. If you still have problems
after all this, repost
>and I will see what I can do.
>
>Good Luck
>
>
>.
>
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