Re: Last Norton Liveupdate Broke Firewall!

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: JRF (bountyhunter_at_innocent.com)
Date: 05/17/04 

Date: Mon, 17 May 2004 14:18:23 -0400

After talking with the Commonwealth Attorneys office and so informing
Symantec, they provided me with extended subscription for my newer version
of NPF2004. The subscriptions on my NPF2002 were set to expire 12-2-04.
After informing them that I'd been in contact with the CA office, my NPF2004
subscription was extended from 5-14-05 to 12-02-05.

Amazing what a charge of fraud will do to get you moving.

They told me on the phone when I talked to customer support that the so
called "NPF2002" no longer supported pertains only to live support. LOL,
how the hell to you get live support without a District Attorney on the line
with you?

"LAH" <wildcatsareus@kansas.nonet> wrote in message
news:%76qc.245$ri.29270@dfw-read.news.verio.net...
> OK, I've calmed down. After a wait of over and hour I read the riot act
to
> customer service who put me through to tech support without the $30.00
fee.
> He told me that Symantec released a different version of the Norton Person
> Firewall Symantec Redirector patch Friday evening. (I had twice tried
> installing it before the new release). So, to be thorough I am going to
> delete/uninstall everything Norton/Symantec and give all a go again. Wish
> me luck! Tech support was very helpful - once I was able to get through.
>
>
> "LAH" <wildcatsareus@kansas.nonet> wrote in message
> news:XM4qc.241$ri.28658@dfw-read.news.verio.net...
> > I'm so angry. I received my second email from Symantec in response to
my
> > second email informing them that the recommendations they made did not
fix
> > the problem. The second email was generally a rehash of what was
already
> > said in the first email. I truly don't believe tech support even read
> it -
> > just sent out another "form" email. Tried to call and was on hold for
> about
> > an hour. Finally had to hang up. Tried an hour later and have been
told
> > the circuits are busy and try later. Is this Symantec's perverted idea
of
> > customer service? This really sucks. At this rate my year's
subscription
> > will be up before I'm even able to speak to a real live person! After
> all,
> > I've only got 11 more months.
> >
> > Thanks for listening to this rant. I might be tempted to "kick the dog"
> > except she's hiding!
> >
> > "JRF" <bountyhunter@innocent.com> wrote in message
> > news:7c7pc.151065$f_5.62598@lakeread01...
> > > It seems after much checking, and having a friend check out the
> download,
> > > Norton, When it scanned for LiveUpdates, detected I was running a
> version
> > no
> > > longer supported and deleted the following file, S32LUHL1.DLL which it
> > seems
> > > disabled NPF. Amazingly, now that I'm running NPF2004, everything
works
> > and
> > > the missing .DLL is now amazingly returned to the system. I've taken
my
> > > evidence to the Commonwealth Attorney's office and they find it
> > interesting
> > > in the least. In the meantime, I've contacted my attorney and I'm
going
> > to
> > > pursue Symantec in small claims court, not for the money, but for the
> > > principle. I paid for 12 months of subscription updates, and by
> accepting
> > > my money and extending my subscription until December 2, 2004, Norton
> > > entered into a contract with me. By them no longer supporting this
> > version,
> > > and disabling it on my system, they have violated the terms of the
> > contract
> > > entered into with me.
> > >
> > > Perhaps if everyone who's had this problem takes Symantec to small
> claims
> > > court for breach of contract, they'll get the point.
> > > "JasonL" <jasolsspa@re.ms.move.n.com> wrote in message
> > > news:10a9t36ks42fdbb@corp.supernews.com...
> > > > > $25 bucks is nothing, but the principle of it kind of pisses me
off.
> > I
> > > > > would be willing to get NPF2004 (and Systemworks 2004), however,
> *if*
> > my
> > > > > current paid-for subscriptions will work with it. (If I remember
> > right,
> > > > out
> > > > > of the box Systemworks and NPF had only a three month
subscription.)
> > > >
> > > > Just went back and looked. I bought both in a shrinkwrapped retail
> box
> > > and
> > > > they came with one year subscriptions.
> > > > (Three months is when Norton comes pre-installed on a new computer.)
> > > >
> > > > So, I'd only settle with getting "NPF 2004" for it's cost MINUS what
I
> > > paid
> > > > for the subscription. All right, to be fair, at least 5/6's of the
> > > > subscription cost subtracted for "NPF 2002" (since I did get two
> months
> > > use
> > > > out of it).
> > > >
> > > > I'd also like to say that I would get "NPF 2004" if they would
waiver
> > 2005
> > > > subscription fees, but I don't think they can be trusted with
honoring
> > > > something a year later.
> > > >
> > > >
> > >
> > >
> >
> >
>
>

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