Problem with windows explorer

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From: John Brown (anonymous_at_discussions.microsoft.com)
Date: 05/02/04 

Date: Sun, 2 May 2004 12:35:50 -0700

Thanks for the help but a repair install took an hour and
failed to do the job. Still have the same fault. I guess
I will have to go for a complete re-install but will hold
fire incase you have any better ideas. Thanks again. John
>-----Original Message-----
>
>>-----Original Message-----
>>Thanks for the link but unfortunately it did not help
as
>>this problem does not appear to be linked with any
>>software other than XP.
>>Would re installing XP solve this?
>>>-----Original Message-----
>>>
>>>>-----Original Message-----
>>>>When I right clik the start button ig gat a message
>>>>saying 'Windows explorer has encountered a problem
and
>>>>needs to close' The info link points to kernal32.dll
>as
>>>>the problem.
>>>>I have bought and used the Registry Mechanic and also
>>>>used the Stinger programme but these have failed to
>>>>correct my problem.
>>>>I am running XP Version 5 with service pack 1 and
have
>>>>taken all the recent MS updates. My About Windows box
>>>>shows that I have 163.312KB of physical memory
>>available
>>>>to windows. I have the PC-Cillen 2002 (Updated) virus
>>>>checker and firewall and believe my system is free of
>>>>viruses
>>>>Any ideas?
>>>>.
>>>>Help for you at.....
>>>http://www.hy-way.com/video/kernal32.htm
>>>.
>>>
>>.A reinstall would be a certain fix but a Repair
Install
>might be enough. Have XP CD and CD KEY Ready...
> In your Bios change Boot order to CDROM first and your
>hard drive second. Exit out saving change and with your
>XP Install disk in the CDRom Restart your computer. You
>will get Press Any Key.......Message, do so. "To set up
>Windows now" press Enter and when you get
>a "Welcome....' on the screen after you read the EULA
>press F8. It tells you all this on the screen as your
>going along so pay attention to it....When you have
>selected Windows XP as your Current installation
>press "R" for Repair. Keep up with what you are
>instructed.
> When your Repair is completed make sure and turn your
>Windows XP I.C. Firewall on first thing. I would also
>install a run AntiVirus as what messed you up might
still
>be around. Hopefully the repair works as your files
>should still be there and you can get to work cleaning
>house and getting things right again. These or this one
>anyway is a stand-alone utility used to detect and
remove
>specific viruses. It is not a substitute for full anti-
>virus protection, but rather a tool to assist
>administrators and users when dealing with an infected
>system.
>
>http://vil.nai.com/vil/stinger/
>
>For a Symantec Security Check (Virus)
>
>http://www.symantec.com/index.htm
>.
>

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