Re: Need KB823291 Hotfix - how to get it without risking huge $$$$?

From: Jupiter Jones [MVP] (jones_jupiter_at_hotnomail.com)
Date: 04/28/04 

Date: Wed, 28 Apr 2004 09:35:21 -0600

Yes, state you are calling about a hotfix. 

-- 
Jupiter Jones  [MVP]
http://www3.telus.net/dandemar/
<anonymous@discussions.microsoft.com> wrote in message
news:55ba01c42d10$aca61a30$a501280a@phx.gbl...
> It would appear that I am not allowed to call those
> numbers.  My OS came pre-installed on my machine (Dell).
> The web page says those numbers are ONLY if I purchased my
> OS directly from MS.  Will they take my call?
>
> >-----Original Message-----
> >NEVER get files from a 3rd party.
> >Are you 100% sure of the reliability and source?
> >
> >For the files you need, contact Microsoft at the number
> referenced in
> >the article.
> >State you are calling about a hotfix and you will not be
> asked for
> >payment details.
> >
> >-- 
> >Jupiter Jones  [MVP]
> >http://www3.telus.net/dandemar/
> >
> >
> >"Rick S." <anonymous@discussions.microsoft.com> wrote in
> message
> >news:531c01c42cba$945b7f20$a501280a@phx.gbl...
> >> I am having the EXACT problem described in KB823291.  I
> >> cannot stand it anymore - I am forced to manually refresh
> >> dozens of times an hour.  I can't even create, name, and
> >> open a folder and open it without manually refreshing
> >> several times.  I have experience editing the registry, so
> >> I am sure I can install this fix without screwing things up.
> >>
> >> KB823291 says I need to "contact Microsoft" for the hotfix.
> >>  But when I look at how to do this, I see no way to do it
> >> without putting myself at their total mercy to charge up my
> >> credit card, especially if they happen to find "subordinate
> >> issues."
> >>
> >> How in the world can I just get the stupid file I need
> >> (Shell32.dll 6.0.2800.1242 ~8MB)?  Can somebody just put it
> >> on a web server for me so I can download it?
> >>
> >> PS - I had a similar problem in the past and was able to
> >> find/download the updated Stream.sys file that I needed
> >> through a Google search.  No luck this time, though.
> >>
> >> -- Rick
> >
> >
> >.
> >

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