Re: Please answer a few questions...
From: Mike (mike.hall.mail_at_sympatico.ca)
Date: 04/27/04
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Date: Tue, 27 Apr 2004 08:11:27 -0400
oooooh, you sceptical thing, you.. lololololoolol
The 'techs' have flowcharts from which they cannot deviate.. if the caller
asks a technical question during the trip through the flow chart, or
attempts to skip a few boxes because they have 'been there before', the
'tech' can become confused.. lol..
I had a connection problem aways back and was passed on to a 'supertech' cos
the first 'tech' to whom I spoke couldn't find his place on the chart after
a couple of minutes with me.. it seemed that I was asking questions not
covered by the basic flowchart.. 'supertech' seemed way more confident and
knowledgeable than 'tech', and after a brief explanation of my problem, we
opened the RUN box, and he told me what to type in there.. after the first
couple of commands were typed in (and very long strings they were too), I
suggested that he might not have all of that committed to memory.. he
replied.. "eeerm, no".. and then he laughed.. I have to add that between the
efforts of 'supertech' and myself, we did sort the problem out.. the only
gripe that I have is that he wouldn't send me a copy of 'superflowchart'..
:)
"sig" <anonymous@discussions.microsoft.com> wrote in message
news:B8E1B5BD-AF0D-4B23-8A0F-E3A4FE44D746@microsoft.com...
> yes do a system restore or worst case a recovery.(then you can see how
the computer works without dsL/off the internet first . If everything is
ok you can then try too reinstall the dsl software or take the opportunity
to cancel the DSL---- Bet when you call to cancel everyone is going to be
all sweetness and light and bend over backwards to help you--- remember it's
all about them making your money--their money. They tell me that the
"techs" are'nt really trained too well (they make small cash) and they are
under the gun to get you off the phone to answer the next call in under a
few minutes--- Though I got to say the people at hp stayed with me for over
an hour to correct a problem I had but then again it was 2AM and no one else
was calling
>
> ----- Shenan Stanley wrote: -----
>
> anonymous wrote:
> > I have decided that this Windows XP home edition isnt
> > worth the time and would rather have my old faithful
> > Windows 95 back! I got this DELL computer in January. I
> > had cable on it and decided to go with DSL. My first
> > mistake, I know! When I loaded the DSL cd, thats when I
> > started having probs with Windows XP. Freezing, thawing
> > and just plain not working right. NO problems till the
> > DSL cd was used. How hard can it be to load DSL you
> > ask...LOL I have posted questions here...I have asked
> > DELL...I have talked to the DSL provider and guess what!
> > STILL THE SAME PROBLEMS! Im beginning to believe that
> > nobody knows anything! If I sound upset yes, you are
> > right. I know it has to be the software...but what is it
> > with the software?? I was told by DELL, my windows could
> > be corrupted...HOW?? From that DSL cd?? Nobody answers
> > that question. I can only tell you what I see this
> > computer doing. I am not computer smart but I can see
> > right now that most Ive talk to arent either!
> >> Problem for the last time: Windows freezes,looks like it
> > is melting down the screen when you shut it down, the end
> > task DOES NOT end the task most of the time, the windows
> > takes FOREVER to load, etc. Now I am going to ask this
> > question, if I do a system restore back to the first of
> > April when I know it was working right, will it take out
> > my DSL settings and Ill have to load that stupid cd
> > again???
> >> Thank you again for any help you may be able to give.
> > You dont know how many times Ive come close to putting a
> > foot thru this computer! I probably would but Id only
> > hurt my foot!! :-)
>
> If you reinstalled (even a repair) chances are, you would lose some
> settings.
> But to be truthful, it sounds like you need to.
>
> Most of the time you don't NEED some "DSL CD" to make your DSL work -
unless
> they are requiring you to log on to get a connection?
>
> --
> <- Shenan ->
> --
>
>
>
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