Windows XP Unexpectedly Shuts Down and Reboots
From: Stu (anonymous_at_discussions.microsoft.com)
Date: 04/26/04
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Date: Mon, 26 Apr 2004 13:56:29 -0700
I already tried the worm removal tool before reformatting
and reinstalling. I have not done this since the reformat
reinstall but this should not matter as the reformat
should have gotten rid of the worm. Am I correct? Any
other ideas; anyone!
Thanks for the suggestion.
>-----Original Message-----
>
>>-----Original Message-----
>>About 3 weeks ago I started getting messages on start up
>>that my Registry was damaged and that it had been
>>recovered by use of an alternate or back up copy.
>Shortly
>>afterwards, my computer started shutting down and
>>rebooting without warning. After each reboot, I was told
>>that Windows XP had recovered from an error (sometimes
>>serious, sometimes not) and was sending a report to
>>Microsoft.
>>
>>With each report, the Online Crash Analysis (OCA) stated
>>that the problem was a device driver but that the OCA
>>could not state which one.
>>
>>Within a few days the problems with the registry got
>worse
>>and I did a diagnostic on the computer which found that
>my
>>hard drive had two bad sectors. I replaced the hard
>drive
>>and reinstalled Windows.
>>
>>The reinstall stopped the bad registry messages for a
>time
>>but I still had the sudden shutdown and reboot each time
>>with a message similar to described above.
>>
>>A friend told me I had a worm or virus and gave me
>Norton
>>software to find the virus (either So Big or Blaster)
>and
>>then Windows patches to plug security problems. This
>>crashed my computer and corrupted the system so that it
>>would not start up.
>>
>>I again reformatted the hard drive and reinstalled the
>OS.
>>I was able to boot up but still had the rebooting. On
>one
>>reboot yesterday, the OCA stated that there were "fixes"
>>for the problem (no detail on what the problem is
>though)
>>and that I should follow a link to Windows Update. There
>I
>>was given the "fix" of 44 different downloads. I started
>>with the first SP1 which had to be downloaded separately.
>>
>>Five hours later, the download was done. After two
>>restarts and one message of a bad registry and that I
>>should shutdown and restart (wasn't XP supposed to stop
>>all this?) I finally got the computer to reboot
>normally.
>>It stayed up for awhile and then rebooted.
>>
>>I contacted Dell support and they had me run their
>>diagnostic CD which did a full test of all my hardware
>>over almost 4 hours. All checked out.
>>
>>Any ideas anyone? This is a Dell 4500 with an 80 GB Hard
>>Drive (a new one that is a Western Digital; the original
>>was also 80 GB). I have 256 MB memory and a CD RW.
>>
>>I copied the codes from the last five reboots. Hope this
>>gives someone out there a clue as to what is wrong since
>>all Dell will do is help me reinstall Windows XP yet
>again.
>>
>>BCCode : a BCP1 : FE09CC50 BCP2 : 00000002
>>BCP3 : 00000000 BCP4 : 80509120 OSVer :
>>5_1_2600 SP : 0_0 Product : 768_1
>>C:\WINDOWS\Minidump\Mini042504-03.dmp
>>C:\DOCUME~1\STUART~1\LOCALS~1\Temp\WER7.tmp.dir00
>>\sysdata.xml
>>
>>Second serious error
>>BCCode : 1a BCP1 : 00000781 BCP2 : C03057E8
>>BCP3 : 00000000 BCP4 : E10D5368 OSVer :
>>5_1_2600 SP : 0_0 Product : 768_1
>>C:\WINDOWS\Minidump\Mini042504-04.dmp
>>C:\DOCUME~1\STUART~1\LOCALS~1\Temp\WER8.tmp.dir00
>>\sysdata.xml
>>
>>Generic Host Process for Win32 Services error April 25,
>>2004 at 5:23 p.m.
>>szAppName : szAppVer : 0.0.0.0 szModName :
>>unknown szModVer : 0.0.0.0 offset : 00000000
>>Included in the error report:
>>C:\DOCUME~1\STUART~1\LOCALS~1\Temp\WERA.tmp.dir00
>>\svchost.exe.mdmp
>>C:\DOCUME~1\STUART~1\LOCALS~1\Temp\WERA.tmp.dir00
>>\appcompat.txt
>>
>>BCCode : 51 BCP1 : 00000004 BCP2 : 00000001
>>BCP3 : E22BD680 BCP4 : 40810E20 OSVer : 5_1_2600
>>SP : 1_0 Product : 768_1
>>Above recorded at 7:38 p.m. on April 25, 2004
>>
>>Another system has recovered from a serious error at
>7:58
>>p.m. on April 25, 2004
>>BCCode : 10000050 BCP1 : F1B33268 BCP2 :
>>00000000 BCP3 : 8057E83E BCP4 : 00000000 OSVer :
>>5_1_2600 SP : 1_0 Product : 768_1
>>
>>
>>. Try this first..
>
>http://vil.nai.com/vil/stinger/
>
>http://securityresponse1.symantec.com/sarc/sarc.nsf/html/w
>32.blaster.worm.removal.tool.html
>
>"Virus Alert About the Blaster Worm and Its Variants"
>http://support.microsoft.com/?id=826955
>
>"What You Should Know About the Blaster Worm and Its
>Variants"
>http://www.microsoft.com/security/incident/blast.asp
>>
>.
>
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