PROBLEM SOLVED-Hard drive failure

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From: Crystal (cpare1_at_towson.edu)
Date: 02/19/04 

Date: Thu, 19 Feb 2004 12:46:36 -0800

First of all, I want to thank everyone for their help in
trying to figure out this issue. However, I was
(unfortunately) finally able to determine the cause of my
computer constantly rebooting itself. I again called the
Technical Support for my computer, and they advised me to
write zeros to my hard drive and just restart my computer
all over again. I abided to what they said, but
unfortunately this did not resolve the issue. After
attempting to reload some of my drivers, my computer again
began to automatically restart itself. I then called
Gateway again, and they thought maybe it was a problem
with my drivers. I also asked them the possibility that it
MAY be a hardware problem. They had me run GWSCAN to scan
my hard drive to see if any problems showed up, but at the
time, the scan said that there were no known issues and
that it was funcioning correctly. I decided to go to bed
for the night, but when I awoke I noticed that the
computer screen was a blank black screen. I thought, "well
that is weird," since I had kept my computer on all night,
so I pressed the start button to "restart" the computer,
and it got to the Gateway screen, but after that the
screen went to that same blank black screen and
the "Windows Startup" never even came up. I knew
automatically that my hard drive had failed me!!!!!!!!! I
then went ahead and went to the the DOS Prompt from the
Drivers CD, and I again ran GWSCAN with a full test. Of
course, the results came back what I expected: my hard
drive was experiencing too many known errors, and the
error code showed that the hard drive was malfunctioning
(after consulting Gateway they verified this for me). The
reason my computer kept crashing is because the hard drive
was (slowly) beginning to fail on me, and this morning
just happened to be the morning it did. I only had the
computer for about a year, so I am kind of shocked it
failed on me so soon! I had another Gateway computer prior
to purchasing the one I currently own which was 5 years
old at the time (which was around this time last year),
and the hard drive had failed me, so this is the second
time I had my hard drive crash on me! Gateway is sending
me a new hard drive, though, and then I can again start
anew, hopefully this time problem-free!
>-----Original Message-----
>Ever since February 11, 2004, I have had this issue where
>my computer has constantly been restarting itself for no
>apparent reason! I am currently running Windows XP SP1
>Home Edition on a Gateway 500X PC, with 512 MB RAM, 2.6
>GHz P4 processor, and a 160 GB hard drive. I came back to
>my room that day after attending a course to find that my
>computer had restarted itself. I at first thought nothing
>of it and tried to log back into my Desktop, but not long
>after I logged back in, the system restarted itself
again!
>I then kept on trying to get back into the Desktop, and
>sooner or later the computer ended up restarting itself!
I
>also got these error messages that said that Windows had
>experience a severe error, and it asked me to send an
>error report, which I did. It said that it "may" be
caused
>by a device driver problem, but I looked in the Device
>Manager and everything seemed to be working fine. I knew
>that prior to that I had reinstalled my HP Deskjet 5650
>printer and also Windows Update, so I uninstalled my
>printer first since I thought I chose the wrong driver,
>but that did not seem to solve the problem. After the
>uninstallation of the printer, it again kept restarting!
I
>then thought maybe it was the recent download of Windows
>Update, so I did a System Restore to an earlier time
>before I downloaded the new updates, and at first I
>thought it solved the issue, but apparently not....so I
>called Gateway, and they said it could have been Spyware,
>so I downloaded programs to remove most of the spyware,
>and at first it seemed to work, but just today I shut
down
>my computer, and when I tried to log back on it started
>rebooting again! If any of you can help me figure out
what
>may be causing the problem or know exactly what causes
the
>issue, well any help would be greatly appreciated! Thanks!
>.
>

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