Re: angry XP home user
From: Shenan Stanley (news_helper_at_hushmail.com)
Date: 02/02/04
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Date: Mon, 2 Feb 2004 01:08:25 -0600
John wrote:
> I have just read every post and reply since 12-01-03 that
> had anything to do with CPU usage, page file usage,
> virtual memory, svchost or computers running slow.
> All the replies are the same. That it is a virus or spy
> ware. Everyone says to update your virus scan, scan with
> ad-aware, scan with spybot. I have done all of this but I
> have never found a virus with any of the recomended virus
> scans, yes mine is updated so don't even ask me that. Ad-
> aware and spybot did find stuff and I had them fixed.
>
> So why am I still having problems? Has any of the above
> corrective actions realy fixed anything? I doubt it.
> Is there realy anyone here that knows how to get a
> computer running the way it should?
>
> I'm starting to think this is something microsoft has in
> their software to get more money out of people by calling
> tech support.
> I had my computer for a year and had no problems until my
> warranty expired on Nov. 21. After that date I have had
> nothing but headaches trying to get this working again.
> Microsoft will not help you unless they get a credit card
> number first.
> If XP is so great then why are so many people having the
> same exact problem. I wonder how many people there realy
> is that have this problem, the ones that come to this
> site are only a few compared to how many own XP through
> out the world.
> Has anyone ever stopped their computer from having such a
> high page file usage or stopped the CPU from using 100%
> and got it running the way it should by using a virus
> scan, ad-aware or spybot?
> I have XP home and Mcafee virus scan that I run everyday
> and check for updates everytime I get on the internet.
Nice rant, John - but you do realize that the number of complaints about
high CPU vs the number not complaining (either because they do not have the
problem or do not know about these forums) is humongous? I do not have the
problem you speak of. Neither do the 1000's of machines I administer.
Here is my suggestions..
Spybot and AdAware are not the end-all anti-spyware apps. I suggest getting
Hijack This! and The Cleaner (use the 30 day trial) and scan with them.
CWSShredder is also an option you should investigate.
Check your event logs.. (Start -> Run -> eventvwr) See if you notice any
errors popping up consistently.
Uninstall (I know this will sound weird) McAffee for a bit (keep the
firewall ON during this time) and see if that makes any difference. Install
(temporarily - I am sure you paid for McAfee) another AV software - like the
free AVG (grisoft) and scan with it.
Press CTRL+SHIFT+ESC and bring up the task manager - which process is taking
up the processor? Perhaps that is the process you should be concerned with.
Log onto your computer with another user.. Does this user have the same
issue as the original? (You may have to create another user, depending on
your current setup.)
Have you checked your hard drive for errors lately?
Have you uninstalled (add/remove programs in the control panel) any programs
you don't want/don't recognize? (The Windows Updates are ones you really
likely SHOULD NOT uninstall, unless you can remember installing a certain
one right before you had the problem..)
Come back here and give us some fact about what you found.. Which process is
peaking.. What you have tried.. What spyware/adware/malware/trojans you
found with the apps mentioned in this reply.. Etc. Maybe we can better
pinpoint your problem.
And as for your question - yes - removing spyware/adware has increased the
performance of MANY machines with problems similar to yours.
-- <- Shenan -> --
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