Re: can't get past the Welcome screen

Are you sure about the spelling?

The file for Cox High Speed Internet Security Suite System is
syssvcnt.exe NOT syssvccnt.exe!

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~




trheault wrote:
Malke, Thanks for responding. Yes, the executable was syssvccnt.exe.
Its associated with COX Security Suite. COX is my IP. When my
computer was really slow I tried to click on the Security Suite to
run spyware or virus check but it wouldn't respond other than an
error msg that it was busy.

I tried starting in Last Known Good Configuration but it came up to
the same Welcome screen. By the way, I had never seen the Welcome
screen until this problem happened. Normally it automatically logs
in upon startup.



"Malke" wrote:

trheault wrote:
Hi

I'm trying to login from the Welcome screen and when I click my
user, it says its loading my personal values and then it
immediately says its saving personal values. I can't get past that
Welcome screen. I selected safe mode and the only difference on
the screen was the additional Administrator user option. I
selected that and got identical results. I don't know what to do.


Yesterday my computer started running extremely slowly and when
looking at the process and cpu list, file syssvccnt.exe was
consistently running at 50% of the CPU. So this morning I added a
.tmp to the filename. I rebooted and it seemed to be running a
little faster. Then I tried restoring to a date in early October
(when I know it was working fine) becaise I thought I might have a
virus. I haven't been able to login nor bring it up in safe mode
since.

I hope somebody out there can help!

Are you quite sure about the spelling of that executable? A Google
search for "syssvccnt.exe" brought nothing, which is a strong
indication that it is probably malware. Since doing a System Restore
made things worse, see if you can reverse what you did.

1. Try and start the computer in Last Known Good Configuration.

2. If this gets you in, then start Task Manager and stop syssccnt.exe
from running. Update your antivirus and take the machine into Safe
Mode and scan for malware.

http://www.elephantboycomputers.com/page2.html#Removing_Malware

Let us know what happens with LKGC before we go any further with
this.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User


.

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