Re: can't get past the Welcome screen

trheault wrote:
Malke, Thanks for responding. Yes, the executable was syssvccnt.exe. Its associated with COX Security Suite. COX is my IP. When my computer was really slow I tried to click on the Security Suite to run spyware or virus check but it wouldn't respond other than an error msg that it was busy.

I tried starting in Last Known Good Configuration but it came up to the same Welcome screen. By the way, I had never seen the Welcome screen until this problem happened. Normally it automatically logs in upon startup.

It sounds like you've picked up some malware that has affected winlogon and/or has otherwise damaged the startup files. Of course, that's just a guess on my part - the slowness could also be caused by hardware or other factors I can't know about long-distance. Unfortunately, if you can't get into the machine in any way through Windows the only thing to do is try and figure it out from outside of Windows with something like a Bart's PE or ERD Commander.

There are just too many factors to be able to untangle it without actually having hands-on the machine. You know your skill level best; if you can use a rescue cd to work outside the operating system then that's the next step. Otherwise you can take the machine to a computer professional (not a BigComputerStore/GeekSquad place) or back up the data if not already done and try a Repair Install.

You can back up your data even if you can't get into Windows by using Knoppix (Linux live CD) or a Bart's PE and an external hard drive or USB thumb drive.

If the Repair Install doesn't work, test the hardware and if good do a clean install of Windows.

Let me know if you need help with any of that.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.

Relevant Pages

  • Re: Big Update Problem
    ... windows update etc but this was at 9am and now at 3.30 it's still stuck ... Please state your full Windows version when posting to this newsgroup. ... what problems was he having that he thought a Repair Install might resolve? ... What anti-virus application or security suite is installed and is your subscription current? ...
    (microsoft.public.windowsupdate)
  • Re: WINDOWS XP WONT BOOT
    ... you can to a repair install but you cannot do it ... Now, if a retail disk doesn't work, you could install XP to a different ... When I rebooted, it told me to hit> any key to start CD ROM boot and then it went back into> the same old screen as I originally described. ... The disc I was using> was the Windows XP disc that came with my Dell but since I> bought it, the hard drive had to be changed and I now have ...
    (microsoft.public.windowsxp.accessibility)
  • Re: Since installing AD, server reboots every 2-3 days
    ... Windows Debugging Tools and take a look. ... what is causing the reboot. ... sense that the Repair install would have fixed the problem. ... Blue screens? ...
    (microsoft.public.win2000.active_directory)
  • Re: WINDOWS XP WONT BOOT
    ... something goes wrong during the repair install, you may be forced to start ... actual XP CD as opposed to a recovery CD, boot with the XP ... Once you have pressed a key, setup should begin. ... with the option to setup Windows or Repair Windows Installation ...
    (microsoft.public.windowsxp.accessibility)
  • Re: Start Menu, Icons Not Appearing
    ... through those steps I do now have a start bar and icons on my desktop...but ... values to values that are recommended by Windows and re-starting the computer ... > something goes wrong during the repair install, you may be forced to start ... > actual XP CD as opposed to a recovery CD, boot with the XP ...
    (microsoft.public.windowsxp.accessibility)