Re: can't get past the Welcome screen

trheault wrote:
Hi

I'm trying to login from the Welcome screen and when I click my user, it says its loading my personal values and then it immediately says its saving personal values. I can't get past that Welcome screen. I selected safe mode and the only difference on the screen was the additional Administrator user option. I selected that and got identical results. I don't know what to do.

Yesterday my computer started running extremely slowly and when looking at the process and cpu list, file syssvccnt.exe was consistently running at 50% of the CPU. So this morning I added a .tmp to the filename. I rebooted and it seemed to be running a little faster. Then I tried restoring to a date in early October (when I know it was working fine) becaise I thought I might have a virus. I haven't been able to login nor bring it up in safe mode since.

I hope somebody out there can help!

Are you quite sure about the spelling of that executable? A Google search for "syssvccnt.exe" brought nothing, which is a strong indication that it is probably malware. Since doing a System Restore made things worse, see if you can reverse what you did.

1. Try and start the computer in Last Known Good Configuration.

2. If this gets you in, then start Task Manager and stop syssccnt.exe from running. Update your antivirus and take the machine into Safe Mode and scan for malware.

http://www.elephantboycomputers.com/page2.html#Removing_Malware

Let us know what happens with LKGC before we go any further with this.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.

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