RE: Locked in Internet Explorer
- From: Teri <Teri@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 6 Aug 2007 12:02:02 -0700
Hello,
Thank you for the instructions - have completed all the tasks except for the
running of the scans. I can't get onto these websites to run the scans and
hopefully fix the malware etc. Any suggestions?
--
Thank you,
Teri
"nass" wrote:
.
"Teri" wrote:
I have Internet Explorer 6 on a new system and am having difficulties
navigating to websites. The first website (main page) comes up fine, but
when try to bring up another site the computer locks up. Have reinstalled
Windows XP and problem continues.
--
Thank you,
Teri
What the error message you get, please send the exact wording.
Meanwhile go through these cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
2... You need to be sure your system is clean from malware and Viruses by
scanning for them
Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D
=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796
Open a run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
or try this winsockFixer from here if the command above did take care of it:
http://www.nasstec.co.uk/tools.html
3... You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
Look in the event viewer for any error message , double click it to get more
info and you can copy and paste in your next post.
Look in the event viewer for error messages(X) and post them in your next
post.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
HTH.
Let us know.
Regards,
nass
------
www.nasstec.co.uk
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