Re: error loading c:\windows etc

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Gibraltar wrote:
Hello
my brothers computer has this problem where all he gets is : error loading c:\windows\system32\bkqckgdn.dll
he cant connect to the internet,go into safemode ,cant logon ..any help greatly appreciated.
thankyou
regards

A Google search for "bkqckgdn.dll" brings up nothing which means it is probably malware. If your brother can't get into Safe Mode, then cleaning the machine will require a rather high level of computer skill. You know your own skills so you need to make the determination if a) your brother should just take the machine to a local computer professional; b) he should just format the computer and clean-install Windows.

Here are general malware removal steps in case you want to attempt this yourself although the machine will probably require some amount of repair from outside the operating system with rescue tools such as a Bart's PE before you can get started with the normal malware removal path.

Go through these general malware removal steps systematically - http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with either Sysclean or Multi_AV, plus AVG Anti-Spyware (formerly Ewido - http://www.ewido.net/en/) and follow instructions to do all scans in Safe Mode.

When all else fails, run HijackThis and post your log in one of the specialty forums listed at the link above (not here, please).

Standard caveat: If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a professional computer repair shop (not your local version of BigStoreUSA). Please be aware that not all local shops are skilled at removing malware and even if they are, your computer may be so infested that Windows will need to be clean-installed. Have all your data backed up before you take the machine into a shop.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.

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