Re: Scanner Connection?
- From: "Shenan Stanley" <newshelper@xxxxxxxxx>
- Date: Sat, 7 Jan 2006 20:18:42 -0600
chazman wrote:
> I recently moved my SB100 scanner from a Windows ME computer to an
> early XP. After installing software, all 3 parts of the program
> tell me I don't have a connection so it won't scan or print The
> Device Manager and My Computer both indicate presence of a scanner
> and I can scan & print by going through My Computer. WHAT GIVES?
Shenan wrote:
> Did you check the manufacturers web page for updated drivers and
> software for Windows XP?
chazman wrote:
> Updates not available since no internet availability on computer in
> question.
>
> I assumed XP was already an update of ME and would be able to
> handle earlier tasks. And since it already exists on the computer,
> why isn't it recognized?
Why would it be? You are talking about a device that Microsoft has nothing
to do with. Sutre - the company that made the device might (*might*)
provide drivers so that the device will work in multiple operating systems
(Microsoft Windows 9x, ME, 2000, 2003; Linux; MacOS 9, X; etc..) - but
Microsoft undoubtedly has nothing to do with this device outside their scope
of control.
Windows XP *is* an updated version of the Windows operating system in
reference to Windows ME (of course - a lot of things - even older OSes,
might be considered an upgrade from that OS. heh) - but that does not mean
it can recognize every device ever made to connect to every computer in the
world since and before the previous OS it can replace (upgrade.) Also - you
stated originally you moved the external device from one system (with
Windows ME) to another system (with Windows XP) - so you did not perform an
in-place upgrade - allowing the Windows XP upgrade process to tell you what
was likely to work and not work before you upgraded.
Is there internet available on any computer you have? Can you get the
driver/software on another system and burn it to CD, write it to some
external device and transfer it to the new computer?
The support for that product comes from the manufacturer of that product -
not Microsoft. Much like buying any third-party devices to attach to
anything.. If you buy new headlights for your vehicle and they don't fit -
it's not the automobile makers place to make it work for you - but the
manufacturer of the product you bought (if the product was made to fit the
make/model of the vehicle you are attempting to use it on.)
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
.
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