Re: Norton Anti Virus

Dawn. V. A. wrote:

> Hello,
> Can anyone help me with Norton Anti Virus Please?
> I am very new to the Technical side of computers as l have always had
> the support of technicians while at work. I have recently purchased an
> Acer for home use and l have not had any luck with the help from the
> place of purchase nor at Acer help desk.
> My problem is that something has happened ( not sure what yet ) and
> Norton Anti Virus is saying that it does not support the repair
> feature and to uninstall and reinstall, but l don't know how.
> Acer help desk told me to put in the OS CD disk and follow the promps
> only l don't know what l am looking for.
> I would be most greatful for any assistance.
> Thanking you in advance.
> Kind regards
> Dawn

Without knowing what "something happened' means, it is impossible to
give you specific advice.

To uninstall/reinstall any program, go to the Add/Remove Programs applet
in Control Panel. For specific information on Norton Antivirus, go to
Symantec's website for support with their products:

http://www.symantec.com/techsupp/index.html

Based on your post, it might be the best course of action for you to
take the machine to a professional computer repair shop (not your local
equivalent of BigStoreUSA) and have them sort it all out for you.
Otherwise, see this link for help in making a good newsgroup post:

http://www.dts-l.org/goodpost.htm

The link will show you what sort of details you need to include in your
next post so people can help you. I'm not saying this to hurt your
feelings but rather to help you maximize your chances of getting good
and accurate advice.

Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"
.

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