explorer won't load, system hangs

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Hi,
I went over to help a neighbor out and ran into a problem I hand't seen
before. XP won't finish the load, hands with a dialog box that says unable
to load explorer or something like that.
It's a Compaq running a 1.6 gig celeron cpu.
Hitting F8 it starts to come up in safe mode, and hands in the same spot.
Hitting F10 runs a compaq restore, but it hangs in the same spot.
The owner didn't make restore disks, and none came with his system.
The book said to make them before a problem arose. duh...
There is a partition on the hard drive that has the restore data, however,
I think it only works with the restore disks had they been created.

Has anyone run into this and is there a work around other than
buying a retail copy of XP and rebuilding the system?

Thanks,

Mike


.



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