Re: Cannot access laptop in safe mode.
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Date: 01/25/05
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Date: Tue, 25 Jan 2005 08:01:27 -0600
This takes about 15 minutes as compared to 15 hours of troubleshooting
trojans, worms and viruses
Boot on a floppy or into safe mode with command prompt
delete the c:\program files
reboot on the XP CD and reinstall XP into a NEW directory like: C:\WinXP
Reboot and deltete the old: C:\Windows
It takes about 15 minutes as compared to 15 hours of troubleshooting
trojans, worms and viruses
"Mike Hyndman" <mike@tmphyndman.demon.co.uk> wrote in message
news:defcv0l7rrtta7r4gi9sq5pk0d7qco6a9r@4ax.com...
> I'm having trouble getting into my son's Toshiba laptop. He came home
> from Uni with his PC riddled with Trojans and worms and not able to log
> on to the machine, it went through the motions, then announced it was
> saving settings and then logged off. I managed to get into it in safe
> mode but after the admin login the desktop remained empty. I started
> task manager and fired up explorer and his desktop appeared and I then
> ran his AV which found infections in explore.exe,
> iexplore.exe,rundll.32.exe and userinit.exe.
> The AV software (AVG 7 Pro) "healed" said infections, but on a restart
> the same problems were there, only now I cannot log in safe mode, either
> with Dos prompt or network support, no matter what flavour I choose it
> comes up with the Welcome screen, which tries to log me in but then goes
> into its "logging off and saving settings" routine
> I have also tried to boot from the CD and run the recovery console but
> this then asks for an admin password and as far as I know, none has been
> set ( the PC was bought "up and running" from a supplier).
> How can I get into this PC, so as he can get his work off it? It isn't
> fitted with a floppy drive and it is no use using a USB drive as the
> drivers would not be loaded even if I could get into it. It's obvious
> that there is still a serious infection on this machine and probably the
> only thing to do would be a reformat and reinstallation, but that would
> lose him a lot of work. Backups? We're talking student here 8-)
> Any help with this gratefully received.
> Mike H
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