Re: HP Printer vs. XP Computer

From: D.Currie (dmbcurrie.nospam_at_hotmail.com)
Date: 12/01/04 

Date: Tue, 30 Nov 2004 22:51:21 -0700

"Lois G." <legalois10pounds@erols.com> wrote in message
news:O3sS1C21EHA.3708@TK2MSFTNGP14.phx.gbl...
> Has anyone had problems with their printer communicating with XP? If you
> feel like reading, here's what happened:
>
> The players:
>
> XP Gateway Pentium (R), 4CPU, 3.20 GHz, 1.00GB RAM, with a 228G hard
> drive. SP2 was factory loaded.
>
> HP 882C Desk Jet (five years old and previously successfully connected to
> a Windows 98 model).
>
> The first few days after the new hookup, the printer worked OK, and then
> it suddenly went haywire. It printed gibberish, the paper got stuck, and
> even after I deleted the print job it kept printing! It was possessed.
>
> I uninstalled, reinstalled, unplugged, re-plugged my brains out, to no
> avail. I then emailed tech support at HP and they sent me 5 pages of
> suggestions. After uninstalling the print drivers by using the disk that
> came with the printer (the one thing I hadn't tried) my problem seemed to
> be solved. I was able to print in Word again. At least I assumed that
> after I'd successfully printed two pages that we were back up and running
> again.
>
> However, when I tried to print an email message, the paper got stuck in
> the printer, then I got an error message. The page that was stuck had one
> line of print on it. Buttons were flashing, it was printing one line per
> page again, then gibberish until it ran out of paper. I shut it down. and
> canceled the print job. It took a full 4 minutes for the job to be
> deleted.
>
> I'm emailing HP again, but after reading of everyone else's problems here,
> I'm now wondering if my printer has gone bad or if this is XP related. All
> comments welcomed.
>
> End of rant.
> Lois
>

Jammed paper isn't a software problem.

As for the rest of it, make sure your cable is okay. You might want to try
another one if you have one handy.

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