Re: windows xp professional upgrade
From: Sharon F (sharonfDEL_at_ETEmvps.org)
Date: 08/26/04
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Date: Thu, 26 Aug 2004 01:01:11 -0500
On Thu, 26 Aug 2004 01:52:41 +0100, Rubix wrote:
> Thanks Sharon F,
>
> But perhaps I didnt mention that when I reinstalled Windows I reformatted
> and unpartitioned my 2 hard drives :(
>
> I have tried to avoid contacting tech support because they are really hard
> to get hold of, expensive and not very helpful. I once waited a week for a
> reply to a simple query that should have been resolved on the spot.
>
> I am treating my PC like a home-build now.....
>
> Rubix
I used to do the same thing with my brand name machines (now I build my
own). Knowing that the price of the PC includes the operating system, I
would still purchase a regular copy of the operating system to use instead
of the recovery program that would only restore to factory conditions. Was
always a lot happier with how the system behaved with that approach.
The reason that I suggested contacting technical support was because in
your first post you said that the system was unstable since day one. This
can be a sign of a hardware problem of some type: components not attached
correctly, poor quality components (unfortunate but true in some
ready-mades), poor drivers and/or possibly defective hardware. If there is
defective hardware, you could get that replaced but will need to deal with
tech support to do so.
If on the other hand, the system performs reasonably well with just Windows
and suitable drivers in place, then the instability was probably due to the
OEM add ins (this was the main reason I would abandon the OEM restore
programs in the past).
As Carey mentions, if a clean install of XP Home did not sort things out -
it is highly unlikely that upgrading to XP Pro is going to accomplish
anything.
You mentioned reinstalling from another CD - if you can get your hands on
the drivers for the PC, you may want to try a clean install instead. If the
basic XP drivers are enough - skip installing the other drivers. If you
need more features from the hardware, then install the special drivers from
the OEM or hardware manufacturers.
You'll still need a "clear" license for the system. The OEM license that
you have is for what came with the machine and is good on that system only.
And unfortunately, since there is no CD to show setup and no longer any way
to restore the machine to Home - the full version of Pro (instead of the
upgrade), may be needed.
Consider... if you get the upgrade and install over the existing Home
installation, the upgrade will take place. BUT if you ever have to start
over from scratch, you are now without a way to show the upgrade setup
program proof of your previous Windows and will be unable to use that CD...
Unless you have an old copy of Win9x laying around that is not in use -
then you could use that as the qualifying product for the upgrade.
-- Sharon F MS-MVP ~ Windows XP Shell/User
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