Re: After SP2 software will not work; Norton dragging their feet--a lot!

From: Chad Harris (ddram32_nospam_at_yahoo.com)
Date: 08/11/04 

Date: Wed, 11 Aug 2004 17:34:38 -0400

I''m glad it works for you Sky. But that update relies on Live Update
working. They are refusing to deliver it any other way. And there have
been a lot of Norton KB 1806 errors with a broken LU and SP2.

Chad Harris

"Sky KIng" <laughing@home.net> wrote in message
news:MPG.1b85a04e7c9fba22989a42@news.snet.sbcglobal.net...
In article <MPG.1b854537176849f5989a3c@news.snet.sbcglobal.net>,
laughing@home.net says...
> In article <Omrhpw2fEHA.3048@TK2MSFTNGP09.phx.gbl>, ddram32
> _nospam@yahoo.com says...
> > Unfortunately, Chris, Norton didn't come out with anything yet for home
> > and
> > small business users on their site and have thus far refused to specify
> > the
> > degree of backwards compatibility that the promiesed and not yet
> > delivered
> > patches for *Norton* products would entail. Although there are go
> > arounds
> > to make SP2 work with any version of Norton product, and some a little
> > bit
> > Byzantine--the routine where you read one Norton KB and click on an icon
> > in
> > Live Update to reveal the next KB to read, followed by a hyperlink in
> > the
> > error message to read the 3rd KB--they all end with uninstalling Norton
> > appropriately I belive and should add to install a product from another
> > company.
> >
> > The webpage that didn't deliver from Norton that has been up all week is
> > this one:
> >
> > http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2004080212383739?Open&src=ivr_na_con
> >
> > They plan whenever this happens (it didn't happen on August 10 as the
> > web
> > page has been announcing all week, to deliver a patch in two parts, the
> > second after a reboot.
> >
> > The importance of SP2 working for enterprises and home was in
> > Microsoft's
> > press release:
> > http://www.microsoft.com/presspass/press/2004/aug04/08-06WinXPSP2LaunchPR.asp
> >
> >
> > "With the proliferation of viruses and other broad threats on business
> > and
> > consumer desktops, I can think of no higher priority than trying to
> > ensure
> > the security of personal computers," said Rob Enderle, principal analyst
> > for
> > the Enderle Group. "Whether the customer is a large enterprise, a small
> > business or an individual, Windows XP Service Pack 2 is critical because
> > it
> > addresses today's exposures in a comprehensive fashion. For anyone
> > currently
> > using Windows XP, my advice is to apply it at your earliest
> > opportunity."
> >
> > The disingenuous comment by Symantec Senior Vice-President Stephen
> > Cullen is
> > here:
> >
> > "With the proliferation of viruses and other broad threats on business
> > and
> > consumer desktops, I can think of no higher priority than trying to
> > ensure
> > the security of personal computers," said Rob Enderle, principal analyst
> > for
> > the Enderle Group. "Whether the customer is a large enterprise, a small
> > business or an individual, Windows XP Service Pack 2 is critical because
> > it
> > addresses today's exposures in a comprehensive fashion. For anyone
> > currently
> > using Windows XP, my advice is to apply it at your earliest
> > opportunity."
> >
> > Actually in *several papers* available at Technetand MSDN, Microsoft
> > urges
> > people to uninstall the antivirus before installing SP2. There is a
> > different story though, from Symantec who advises people to wait for
> > their
> > patches before installing SP2 on the webpage linked above.
> > http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/winxpsp2.mspx
> >
> > http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2004080212383739?Open&src=ivr_na_con
> >
> > "Symantec will release a product update to provide native support for
> > the
> > Windows Security Center status utility found in SP2. This update will be
> > available worldwide over the coming weeks and will enable Symantec
> > products
> > to communicate their status to the Windows Security Center utility."
> >
> > Symantec asks you to wait, and in the case of their time table for
> > enterprise editions for a vague range up to 8 weeks:
> >
> > FAQ Running Symantec Client Security
> > http://tinyurl.com/6mfsy
> >
> > http://service1.symantec.com/SUPPORT/nsw.nsf/0f75ab1a9982283d88256c250066dc94/9918704bb68cedfe882568040070e925?OpenDocument&src=bar_sch_nam
> >
> > http://service1.symantec.com/SUPPORT/nav.nsf/docid/1999082515392606
> >
> > "Symantec encourages its customers to install the product update prior
> > to
> > installing SP2 in order to avoid incorrect reporting from Windows
> > Security
> > Center."
> >
> > The "security center" for almost everyone who reads and contributes on
> > these
> > two groups is pretty moot, since they don't need that very basic thing
> > to
> > tell them where Technet security links are, or whether their firewall
> > and AV
> > are "on." But many Norton products require work-arounds to make a
> > system
> > scan work (can be obtained as well from any web site and sometimes will
> > work
> > from the command line with SP2 and for some people will not), to make
> > "Live
> > Update" for what it's actually worth work, and to boot up with auto
> > protect
> > on.
> >
> > Actually script blocking and email blocking are duplicative ancillary
> > functions and hype in a Norton/Symantec AV product--not because those
> > things
> > aren't important--but because any engineer who works at Symantec will
> > tell
> > you that Auto-Protect does everything the other two do, and the other
> > two
> > could actually be turned off and you'd still get email scanning and
> > script
> > blocking.
> >
> > Norton Antivirus 2005 actually has a box telling people *explicitly to
> > turn
> > the Windows Firewall in SP2* off as does their Tech Support currently (I
> > spoke with several of them yesterday)--the reason being because NAV 2005
> > has
> > a little code from their "worm protection" or firewall which competes
> > with
> > the Microsoft Windows firewall. How much firewall is available in NAV
> > 2005
> > is hard to determine (their new "worm blocking feature.") Obviously it
> > isn't the whole NIS 2005.
> >
> > NAV 2005 for many people who have used it works fine with SP2 until the
> > third boot, and then it has the well known freeze in refresh problem
> > that is
> > addressed sometimes by this Symantec KB which applies to Win XP RTM
> > although
> > it doesn't say so. A lot of Symantec/Norton KBs are labeled forone
> > year's
> > version but the same steps apply to versions of Windows and Norton after
> > 9X.
> > This is corrected by reregistering "jscript.dll" and downloading and
> > reinstalling Windows Script Host 5.6 and other components.
> >
> > The more people they tick off by dragging their feet on compatibility to
> > force sales of 2005 boxes, the better it may be for the new company,
> > "the
> > new security vendor on the block," Microsoft Antivirus.
> >
> > http://news.com.com/Security+vendors+face+new+kid+on+block%3A+Microsoft/2100-1016_3-5302920.html
> >
> > Best,
> >
> > Chad Harris
> > _____________________________________________________________________
> >
> Something new here may help.
> http://winbeta.org/
> Symantec today released an update for Norton Internet Security which
> allows it to integrate properly into the new WindowsXP SP2 Security
> Center. The update allows Windows to alert you if your anti-virus
> definitions are out of date, or if there is a security risk which you
> ordinarily wouldn't know about.
>
>
I ran their update and I am good to go.

Relevant Pages

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