Re: Local Area Connection Not Working
- From: "Richard F" <richardf@xxxxxxxxxxxxxxxx>
- Date: Thu, 11 Jun 2009 11:29:01 +1000
Thanks for that advice. I'll work through the suggestions and let you know
how it goes.
--
Richard F
""Nicholas Li [MSFT]"" <v-nichli@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:CMDef0c6JHA.3908@xxxxxxxxxxxxxxxxxxxxxxxxx
Hi Richard,
Thank you for posting.
Firstly, may I know if the issue is that you cannot visit webpages with
Internet Explorer? If you run other network-based applications, such as
MSN, will it work?
At this time, let's try following to check the issue:
1. Boot the computer to "Safe Mode with Networking" and check how it
works.
2. Try to upgrade the driver for the NIC. (If you want, please also let me
know the exact brand and model of your NIC, I will help you find the
driver.)
3. Perform a Clean Boot environment to check the issue
How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353
How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/kb/316434
4. If it is possible, please bypass the router and estabish the connection
directly to see how it works.
If the issue persists, please also help me gather the following
information
for our further research:
1. Collect the MPS Report
1) Download the MPS Report Tool from the following link:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en
2) After the download is complete, run the executable file. When you are
prompted "Include the MSINFO32 report?", please input Y to continue. After
a while, a CAB file will be generated.
3) Open My Computer, browse to the
"%systemroot%\MPSReports\Setup\Reports\Cab" folder. You can find the CAB
file above.
2. Capture the network packet
1) Download NetMon3.3 from the following website and install it on the
computer
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=983b
941d-06cb-4658-b7f6-3088333d062f
2) Logon with you Administrator account and launch NetMon3.3.
3) In the Microsoft Network Monitor 3.3 window, click Create a new capture
tab...
4) In the new tab, select all the Network Adapters in the Select Networks
window.
5) After that, press F10 to start NetMon.
6) Try to re-produce the problem.
7) Go back to the NetMon window and press F11 to stop the NetMon.
Please use Windows Live SkyDrive (http://www.skydrive.live.com/) to upload
the files and share their URLs with us.
Hope this helps. If you have any questions or concerns, please don't
hesitate to let me know.
Best regards,
Nicholas Li
Microsoft Online Support
.
- References:
- Local Area Connection Not Working
- From: Richard F
- Re: Local Area Connection Not Working
- From: Jack-MVP
- Re: Local Area Connection Not Working
- From: Richard F
- Re: Local Area Connection Not Working
- From: "Nicholas Li [MSFT]"
- Local Area Connection Not Working
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