Re: Can't connect to Internet and e-mail.

Lem, many thanks for your answer and further suggestions. Because the
other two PCs have access to the 'Net and e-mail I concluded that the
modem/wireless router were working OK. The problem has to be with the
XP PC which cannot access the 'Net and e-mail.

"What actually happens when you attempt to connect to the internet?"
Answer. The Start bar Wireless icon has a small yellow dot moving back
and forth and I do not obtain access to the 'Net. I receive a message
"No connection to the Internet is currently available." When I access
the list of available wireless networks I find that the default is
"Acquiring network address" but this never succeeds.

"What was the wrong choice you made?" Answer. I did choose (in error)
to have Windows install a driver from Windows Update. As far as I can
tell this is when things went wrong. I did try the Windows "roll back
driver" feature but this did not correct the problem.

"What drivers were you told to install?" Answer. Here I list a series
of suggestions obtained from another forum.

Things to try:

1. Delete the current wireless network on the problem computer. Create
it
again and test. Result, Done with no improvement.

2. If that didn't work, check the settings on the wireless network
adapter
to make sure it is set to get an IP address/DNS automatically and that
there is no Alternate setting. Result, IP address is set to automatic.

3. Also check the security on the problem computer. What
antivirus/security
software do you have? I've seen cases where McAfee security handled
access
to the outside world separately for wired and wireless connections.
Perhaps
an update to this software messed things up. Result, I temporarily
removed
security software. No improvement.

4. What happens when you connect to the router with an Ethernet cable?
Result, no change.

5. Perhaps you updated the wireless network adapter drivers, either on
purpose or by mistakenly accepting this from Windows Update. Try
installing
the latest drivers for this adapter. Get them from the OEM's website
if you
have that sort of computer (Dell, HP, etc.) or from the wireless
network
adapter's mftr. if you installed it yourself. What is the wireless
network
adapter hardware? Result, Have not yet tried to update the driver(s).
The
wireless adapter was built-in to the HP Pavilion laptop as bought.>>

As indicated I checked all of these without success.

Also, would a System Restore help here? I haven't done this as yet.

I hope this was not too long.

Peter.





"Lem" <lemp40@unknownhost> wrote in message
news:e5NZ1RX1JHA.5728@xxxxxxxxxxxxxxxxxxxxxxx
PVR wrote:
I have three PCs on a home wireless network, 2 XPs and a Vista. One
of the XPs cannot access the 'Net or e-mail. No problem with the
other two PCs.

This problem developed very recently during a Windows update. It is
likely I made the wrong selection during the update. I have been
advised to obtain the current driver(s) from HP.

How do I do this if connection to the 'Net is not possible on the
HP machine? Is it possible to download the driver(s) to an external
drive using another PC and then install the new driver(s) from this
drive?

Many thanks.

Peter.

The answer to your asked question is yes. Download the driver and
copy it to a USB "thumb" drive.

But unless you are very confident of the advice you have already
received, you might do well to post back here with some additional
information. For example,

- what actually happens when you attempt to connect to the Internet?
Do you get any error message?
- what was the "wrong choice" you made?
- if the wrong choice was to install a driver from Windows Update,
have you tried the "roll back driver" button (never install drivers
from Windows Update)?
- what drivers were you told to install?

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm


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