Re: no internet or email connection

deskra wrote:
Thank you for your replies.

Here's some info:
Running XP Pro SP2 on laptop. Wireless net is healthy (can access files, share printers).
With either LAN or dialup cannot access internet or email.

Scanned for malware with AVG 8.0. No infections found.
Checked registry with Wise Registry Cleaner. All cleaned and fixed. No change.
Ran "netsh winsock reset catalog" at command prompt. No change.
Tried to repair the winsock with directions from this link: http://www.ezlan.net/clean.html#refreshnet./ No change
Ping on laptop timed out. Reply was received on desktop server.

What can I do to further troubleshoot?

"deskra" wrote:

I've posted this before and have gotten nowhere.
I have a laptop running XP Pro. Stopped connecting to internet and ISP provider for email.
Cannot connect either through wireless net or dialup.
Tried remedy links sent from Jack-MVP to me and to others. Virus scan was clean. Should I wipe the disk and start over?

You say that you can access another computer on your LAN via wireless connection. Is that connection to a router or are you using ICS? If you're using a router, what do you see when you access the router's configuration utility and look at its connection status? If ICS, is the other computer successfully accessing the Internet?

What happens when you attempt to connect to your ISP using dialup?

What does ipconfig /all show?



--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
.

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