Re: Good wireless signal - but browser cannot find it?

Hello Steve,
Many thanks for reply, it's much appreciated.

Just a quick note to inform you that I can't do any more tonight as most of
the household has gone to bed (I'm in UK, it's 2am) and I can't access said
computer.

However, I will carry out your instructions tomorrow and post back the
results.

Thanks again.
Best wishes, Shd

"Steve Winograd" wrote:

On Sun, 9 Nov 2008 16:20:01 -0800, shoulderhead
<shoulderhead@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
Hello,

All our PCs are Windows XP and we have a Netgear router which sends out a
108mbps signal. All is working well - except:

We fitted a wireless PCI card into our son's PC to enable him to connect.
It installed fine, connected to the network - and the logo on the taskbar is
showing an excellent strength signal.
But his browser cannot find any connection and displays the error page
whenever we try to connect (on both Firefox and IE7). I have tried to help
them find it by using -Tools>Options>Connections>Settings - and checking the
'Automatically detect settings' box - but still nothing.
Yet network tests confirm that a good signal is reaching the PC?

This PC used to connect via an ethernet cable and recently via a USB
wireless device and never had a problem finding the connection.

The firewall is Norton - but disabling it temporarily made no difference.

I'm probably forgetting something very basic here, but I'm lost. I'm so used
to just plugging things in and letting Windows do all the rest!

Any advice appreciated. Apologies for rambling question. Thanks in advance.

Best wishes, Shd

Un-check the 'Automatically detect settings' box and all of the other
boxes in the LAN Settings window. They don't apply to your setup.

Please do these tests to help diagnose the problem:

1. Right-click the wireless network connection, then click Status >
Support > Details. What does it show for IP Address, Subnet Mask,
Default Gateway, and DNS Server?

2. Open a command prompt window (Start > Run > cmd), and type these
commands. Each one should receive four replies:

ping 208.67.222.222
ping resolver1.opendns.com

Hello Steve,
Thanks for reply.

Unchecked auto-detect boxes in connections and LAN.
The details for the network connection are as follows:

IP Address - 192.168.1.4
Subnet Mask - 255.255.255.0
Default Gateway - 192.168.1.1
DNS Server - 192.168.1.1

(Also, a DHCP Server was listed with same numbers as DNS Server)

Pings not so successful?

ping 208.67.222.222 - This received 'request timed out' message, four
times. Concluded with a summary - Packets sent 4, Received 0, Lost 4 (100%
loss)

ping resolver1.opendns.com - This received the message: ping request could
not find host resolver1.opendns.com. Please check the name and try again.

Any of this sound familiar to you? It throws me into deeper bafflement!

Thanks again for your time.
Best wishes, Shd

You're welcome, Shd, and thanks for giving the test results. They
show that your wireless network connection is getting the right
settings from your Netgear router, but it isn't able to access sites
on the Internet.

Can the computer ping the router? Try this command:

ping 192.168.1.1

Since the Norton Firewall is installed, make sure that the Windows
Firewall is turned off.

Resetting TCP/IP might help. Type this command, then reboot:

netsh winsock reset

If none of that helps, please post a copy of the computer's route
table. Enter this command, then copy/paste the contents of the
"route.txt" file:

route print >route.txt
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

.

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