Cannot ping desktop from laptop or router
- From: RaleighDan <RaleighDan@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sat, 8 Mar 2008 13:24:01 -0800
Hi all,
My problem looks similar to many others here, but I’m stumped. Any
suggestions would be much appreciated.
My setup:
• Cable modem
• Motorola VT2542 router
• Desktop computer, Windows XP Pro, version 2002, sp2
o Network name: ReadTheGreen
o IP Address: 192.168.15.2
o New self built
o XFX nForce 680i LT motherboard
o Core2 Quad Q6600 cpu
• Laptop Computer, Windows XP Home, version 2002, sp2
o Network name: BigTen
o IP Address: 192.168.15.2
o HP pavilion zd8000
• Workgroup Name: MSHOME on both machines
The Problem:
• The Desktop is a new machine that replaces an old Dell. I can’t get it to
network properly with the laptop.
• The new desktop can successfully ping itself, the router and the laptop.
It can also view shared laptop files through Windows Explorer.
• The laptop can successfully ping itself and the router, but NOT the
desktop. I get the ‘Request timed out’ error.
• The laptop can ‘see’ the desktop in the MSHOME workgroup in Windows
Explorer, but when I try to access the desktop, I get the error:
‘’\\Readthegreen is not accessible. You might not have permission to use
this network resource. Contact the administrator of this server to find out
if you have access permissions. The network path was not found.
• While logged into the router, http://192.168.15.1, there is a ‘ping test’
option under the Tools menu. Using that tool, I can ping the laptop
(192.168.15.3), but NOT the desktop (192.168.15.2).
• In summary, the desktop is not accessible by either the laptop or the router
Attempted Solutions:
• Originally, both machines were running Norton Internet Security. I added
the laptop’s IP address to the desktop’s list of trusted computers and vice
versa using within Norton.
• When the above did not work, I disabled both the personal firewall and
intrusion prevention features of Norton on both machines. At the same time,
I verified that the Windows firewall was not enabled.
• I verified that the registry values of both
\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Lsa\restrictanonymous and
\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Lsa\restrictanonymous were
set to 0 (zero).
• I have enabled NetBIOS over TCP/IP on both machines (Network Connections
-> Local Area Connection -> Properties -> Internet Protocal (TCP/IP) ->
Properties -> Advanced -> WINS)
• I have now uninstalled Norton from the desktop and disabled the windows
firewall. I also reset the router to the factory defaults.
IP configuration and nbtstat details:
Desktop Computer
C:\Documents and Settings\Dan>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : readthegreen
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking
Controller
Physical Address. . . . . . . . . : 00-04-4B-03-63-F0
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.15.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DNS Servers . . . . . . . . . . . : 192.168.15.1
Lease Obtained. . . . . . . . . . : Saturday, March 08, 2008 3:43:52
PM
Lease Expires . . . . . . . . . . : Saturday, March 08, 2008 4:43:52
PM
C:\Documents and Settings\Dan>nbtstat -n
Local Area Connection:
Node IpAddress: [192.168.15.2] Scope Id: []
NetBIOS Local Name Table
Name Type Status
---------------------------------------------
READTHEGREEN <00> UNIQUE Registered
READTHEGREEN <20> UNIQUE Registered
MSHOME <00> GROUP Registered
MSHOME <1E> GROUP Registered
C:\Documents and Settings\Dan>
Laptop Computer
C:\Documents and Settings\Dan>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : BigTen
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast
Ethernet NIC
Physical Address. . . . . . . . . : 00-C0-9F-9D-02-44
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.15.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DNS Servers . . . . . . . . . . . : 192.168.15.1
Lease Obtained. . . . . . . . . . : Saturday, March 08, 2008 4:13:41
PM
Lease Expires . . . . . . . . . . : Saturday, March 08, 2008 5:13:41
PM
C:\Documents and Settings\Dan>nbtstat -n
Local Area Connection:
Node IpAddress: [192.168.15.3] Scope Id: []
NetBIOS Local Name Table
Name Type Status
---------------------------------------------
BIGTEN <00> UNIQUE Registered
MSHOME <00> GROUP Registered
BIGTEN <20> UNIQUE Registered
MSHOME <1E> GROUP Registered
MSHOME <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered
C:\Documents and Settings\Dan>
.
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