Re: ISP disconnects

"V Green" <vanceg@xxxxxxxxxxx> wrote in news:#tvyGGh$HHA.1208
@TK2MSFTNGP05.phx.gbl:


"Ken Knecht" <kenk6600@xxxxxxxxx> wrote in message
news:Xns99B4752FCE036kenkderucom@xxxxxxxxxxxxxx
"V Green" <vanceg@xxxxxxxxxxx> wrote in
news:#rPtAdg$HHA.4612@xxxxxxxxxxxxxxxxxxxx:


"Jimmy" <me@xxxxxxxx> wrote in message
news:fd65h7$inm$1@xxxxxxxxxxxxxxxxxx
Ken Knecht wrote:
The past several weeks I've been getting disconnected from my
_dial-up_ connection to my ISP, too often several times an hour.
This makes it impossible to DL anything useful. It's not the ISP,
I
changed (for other reasons) and the problem continues. I just
bought PC Tools Spyware Doctor yesterday and all it found were
cookies so it's not likely to be malware. To my ear the phone
line
sounds quiet. AVG found no viruses.

Oddly, often the system seems to be unaware I am disconnected. I
get no disconnect window from DUN and my Gmail new-mail monitor
doesn't complain, which it does instantly if I disconnect
manually.
I however can no longer use my news reader, browser, email client
etc. so need to disconnect and reconnect which fixes things for a
while.

Could this be a modem (US Robotics 56K external) problem?

Anything anyone can suggest for me to try? Any sort of diagnostic
tool available? I'd even pay for one if it would likely help!<g>

Running XP Home, SP1.

TIA


Look for other devices on the same phone line in your home. Remove
anything you find. Could be something simple like one of the
family
trying to make a call...

Exactly.

Or intermittent/loose/wet connections, etc. on your service
drop from the good ol' Phone Co.

Next time you seem to lose the connection, go pick up
a phone and see if you get SCREEEEEE!!! or dialtone.

If you still have carrier, start looking for a hardware/software
issue on the PC. If you have dialtone, the modem has hung
up OR been otherwise disconnected for some reason.



Neither. I just get a fairly loud hum.

That sounds like something (phone answering machine, etc.) has
"picked up" the line BEFORE the modem (which is after the
whatever-it-is) or you've lost the incoming service.


Found the phone sound is the same whether computer is working correctly
on-line or not. Must be the fault of my ancient ears that the sound is
not as expected.


I'm going to put a backup desktop on-line. Teed off the same phone
line
but different modem, etc. and see what happens.

OK. Should tell us something.


Yesterday I tried my backup desktop computer and it stayed on-line
steadily for 4 1/2 hours until I shut it off. So everything is likely ok
up to the tee connector that splits the phone line between the two
computers.

I removed the phone line to the problem computer from a tel line surge
protector this morning and it may have cured the problem. On thinking
back, I started using it about the time the problem began. Only one
disconnect. More testing tomorrow. I likely then will change the line to
a direct one between the tee connection and the modem, then plug my desk
phone into the modem's second phone connection. I think that will work.
This will eliminate an answering machine that fed both the modem and
phone on that stetch of line. (However, these phone lines,answering
machine, and connections have been used for decades with no previous
problems so I'm not sure the change will make any difference.)




--
Every silver lining has a cloud.



.

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